Naim App won't connect to my UQ

What do you mean by "won't connect to it"? What do you see in the app exactly?

best

David

In the rooms screen there is my UQ and a circle is circling endlessly. How can I attach the picture here?

Have you got the latest app releases?  Have to tried deleting the app, force restart the tablet/phone & then re-install.

Is wireless hub (router) & all your system set for DHCP ??  If not do so.   Then I suggest you power cycle the whole system.  Turn it all off,   including the wireless hub (router)  Leave it off a for 5 or more minutes to be sure the ISP recognises the router is offline.  Start router first & let it completely finish,  then turn on the rest of the system,  one at a time.  

Yes as Mike says.

Also your phone must be on the same network as the UQ, so on the same wifi network, or on wifi that is on the same wired network. It won't work if your phone is on a different wifi network or only on 3G/4G.

Did it ever connect or is this a new problem?

best

David

Guys,

I have had a UQ before and it connected just fine. This UQ which I bought second hand few months ago won't connect.

of course it is on the same network otherwise the App woudn't find it at all.

My UQ uses a wired connection. I have previously did all Mike has suggest (restarting the router, reset UQ to default settings, ...) and nothing is better. I have tried different Android phones and also iPad Mini.

The app may perhaps be remembering your old UQ rather than finding the new one and not being able to connect to it. I never heard of the app finding a streamer but not being able to connect to it.

As this UQ is second hand, it would be worth resetting it to factory settings which you do using the remote, select the spanner or wrench key and navigate from there. (But re-reading your last post, I think you already tried that?)

Can your UQ see other things on your network? Can you use the remote to make it stream something for example?

best

David

I now did all Mike has suggested one more time. Changed the wired to wireless connection and restarted the whole thing (router, UQ and phone with fresh install).

Nothing changes.

I have 3.17.00 version of SW installed on my UQ (boot version 2.1.9) and 2.1.1 version of Android App.

I have also made factory reset. And my UQ can stream from my NAS using my remote.

Any idea?

3.17 is a pretty old firmware version, you should update this. 

I need a USB to RS232 cable to do that, right?

That's an old software version in your UQ but it shouldn't stop it from working  at all. My suspicions are with your router, but I don't know enough about what you should do other than try another one. Maybe another member can take it from here and I'll follow and jump back in with any thoughts.

best

David

I think updating the firmware isn't the problem. Even the oldest versions should be seen with the app, even if less reliably. I still think this is a router problem...

best

David

Ok, thank you guys.

I will probably sell the UQ as it would be easier then changing my router I guess which is from my ISP and I am not really expert in Networking... :-(

Hi Anton -

I suggest that it is really worth updating the firmware on your UnitiQute, as lots of functionality changed in UQv1 operation beyond 3.17 (iirc 3.22 was a biggie and all the 4.x's have changed the app interactions).

You do need a USB to RS232 conversion cable if you have the v1 (RS232 on the back) and you don't use an older PC or laptop; a driver for the converter cable is also needed (and you have different choices depending on Windows vs Apple). Can Google this and take your time. Look on the Naim site for available firmware versions  

It is not too hard and you should be fine... just be sure to read the instructions twice and follow carefully. Even if you decide to sell it on anyway, you will be selling something as up to date as possible. 

Naim Support is your friend here, or your normal dealer perhaps, since your version is from a long time ago and some of the tools have changed. I'd shoot a quick email to Phil Harris to get yourself sorted on the steps (eg intermediate firmware versions to install and any pitfalls to avoid), but that's not to scare you, this is totally doable!

Regards and best wishes, alan

Antonof posted:

I need a USB to RS232 cable to do that, right?

If you have an older Uniti it needs an RS232 cable - this was changed to a mini-USB, so check which socket you have on the back, get the right cable, and follow the instructions that come with the update to the letter. 

Antonof posted:

................... And my UQ can stream from my NAS using my remote. 

I agree with David,  this is something in the router,   or I'm still not convinced the network is trouble free.   

Of course if Antonof keeps the UQ then he should definitely update the firmware, but I don't think that is going to help at all with the problem he has now, that the app can see the UQ but not connect to it. And he has tried IOS and Android with no change. So it's either the network or the UQ. He has reset the UQ to factory settings and presumably he hasn't seen any error messages while doing that. The UQ can also stream from his NAS if he uses the remote to control it. So probably the issue isn't with the UQ, despite the old firmware.

So if it's the network, it probably has to be the router, although as he can stream from his NAS, that suggests that the NAS and the UQ are getting IP leases from the router. And so is the phone of course. So maybe it's not a DHCP issue, but rather traffic routing.

So one simple and cheap thing to try would be to put a simple switch between the router on the one hand and the UQ and NAS on the other. @MIKE-B what do you think? You often explain this to posters.....

best

David

Hi David.

Thanks for your input. You are right. No error was displayed when I Reset UQ. Also, my UQ is already behind the switch (i then connected UQ directly to the router with no improvement).

I will borrow another router this week and will connect it instead of the switch (in the middle between primary router and UQ). This is last what I can think of at the moment.

Will let you know . Any idea in the meanwhile is more then welcome of course. :-)

Rgds

Andrej

Andrej,

a simple question, but one sometimes easily missed - have you tried contacting Naim support - support@naimaudio.com ?

I agree your logic david,  it seems to be a network discovery issue as the UQ plays from NAS when using the remote.   My guess is its a simple missing or incorrect link.   Andrej needs to complete what he is doing per the last post,  but I advise to keep the switch as that can prevent any router anomalies.    

Andrej

Trying a second router is a good idea, but it's non-trivial because they have to be on different sub-nets (or the same sub-net but with DHCP disabled on the second one) and the phone has to be connected to the same sub-net as the Naim kit. As Richard says, Naim technical support could advise you on doing this. Phil Harris is the guy, if he has the time to spare from everything else he does.

Another idea would be to add a cheap Wireless Access Point plugged into the switch to which your UQ is plugged in and set for a different SSID (network name) so you can be sure your phone is connected to that. You could pick up a used one on eBay or similar for very little. Ideally you would turn off the wifi on the router, but to try it out you wouldn't need to do that as the bandwidth you need to get the Naim app to work is very low.

best

David

I think a call to Naim support is the best. If it was multicast discovery issue over Wifi then then the app should show no room found - and not a spinning wheel.

Also the UQ can play UPnP directly so NOT discovery related on the Ethernet so the wired network is working correctly with working discovery.

Therefore points to some interaction with the App / mobile device OS  / possibly wifi/WLAN though I think unlikely / UQ firmware

I really don't think this is anything to do with a router - possibly wifi - but not the router as this is not about web radio or streaming over the internet

If you can run an App called Net Analyzer from an iOS wifi device, if you see a 'U' against your streamer and media server - then it is not your network and definitely not network discovery related including wifi ... best focus on the root issues rather than throw random variables such as new routers etc..... yes you may get lucky but you wont't know what has happened and it may resurface....

Simon

Just to update this one...

I added another router in many different setups but nothing improved. UQ worked without a problem with a uPnP SW e.g. BubbleUPnP.

I sold it and I bought Mu-So. Works with this app without a single problem for now. But I have another problem. Check my new thread. :-)

Thanks guys for all your help here.

A thought since the latest found of stunning app updates, I find when opening the Naim app, IF Spotify or Tidal is not open, then it connects to my Atom, but shows nothing, only the ability to search or setting. If I then open Tidal e voila Naim app shows everything.