Internet Radio Stream drops after 3.5 hours on Nova

I’m currently running my (installed Friday) Nova in by streaming Internet Radio. Both Radio 3 and Radio 3HD dropped out, I’m not listening to it most of the time, so I don’t know how long the dropouts took. It’s been streaming Planet Rock successfully since Saturday morning without a dropout. Anyone else having trouble with long BBC radio streams?

Eoink posted:

I’m currently running my (installed Friday) Nova in by streaming Internet Radio. Both Radio 3 and Radio 3HD dropped out, I’m not listening to it most of the time, so I don’t know how long the dropouts took. It’s been streaming Planet Rock successfully since Saturday morning without a dropout. Anyone else having trouble with long BBC radio streams?

We've had a thread on this problem before,  Naim discussed it with BBC who investigated & finally did not recognise the problem if I recall correctly,   & I'm not sure if it did get resolved.  Personally I've never had a problem

I've never had a problem on my NDX, or before that my HDX, this is new on my Nova. The HDX ran Radio 3 for days when I was running in my newly serviced olives earlier this year. I'll stick Radio 3 on the NDX now and see if it's running in the morning. 

I suggest you call/e-mail support @ Naim if its still a problem.     

This is the thread on the issue per my previous post   https://forums.naimaudio.com/to...-bbc-channels?page=1    & note that Naim MD Trevor Wilson took up the case with BBC

I will. During the day tomorrow I'll try a few different BBC channels and see whether it's consistent. My experience mirrors the OP, you can't just restart the stream, you need to select a different channel. So it's possibly the same issue with BBC as before, but a different impact on the streamer, in the older thread one person said their 272 locked up totally and needed a new inout selected from the front panel, I can change stream using the app. Given  that we're talking about the Nova it isn't that surprising if there are differences.

Isn't there a setting to disconnect the stream after a pre-set amount of time?

There certainly is one n the Unit and ND platform (I have it set to 4 hours)

Planet Rock's been streaming since Saturday morning with no glitch, so it's not a system wide timer. 

For me it’s not just the BBC, but any station I’ve tried (not tried Classic Rock, but I will) except Paradise. 

I did search and saw the previous threads, but the fact that one station appears to work “for ever” is why I started a new thread as this seems counter intuitive - either everything should stop (as Eoibk suggests) or play on. 

I have a call raised with Uniti support, but they were baffled too. Now I’m back from my break I do need to recontact them. Is Uniti support not Naim support as mentioned by Mike-B  (I’m a new Naimer so am still finding my way round)?

Apologies - typo on Eoink’s name - no slight intended, just poor typing skills on my phone. Can’t see how to edit a post (I said I was new - didn’t remember to say I can’t type accurately).

No problem TG I ran Radio 3 HD on the NDX overnight, and it dropped out. I've switched the Nova to R4 HD now, I'll try to keep an ear on it between conference calls and note if/when it drops out, check what it takes to restart the stream and flag to Naim support. I'll also try another non-BBC channel later, maybe Classic FM,

This happens for me as well, with ND5XS. Have experienced it with several (if not all) i-radio stations. Don't listen to BBC, so if it doesn't concern all radio stations, then at least it seems to most of them (hardly statistically significant but likely). 

I haven't noticed a need to change channel/preset to get it running again. Maybe I simply press stop and play, I just haven't thought about that.

I was expecting turning off streaming after 2-3 hours (haven't the exact timing but thereabout) was a setting in the player. For some time I have wanted to find out where to change this, just haven't got around to it yet. 

So I too am curious to hear the conclusions on this. 

Claus

Adam Zielinski posted:

Isn't there a setting to disconnect the stream after a pre-set amount of time?

There certainly is one n the Unit and ND platform (I have it set to 4 hours)

Worth checking - I have my NDX set for 'Never'    its intended to limit internet connections if/when the ISP has usage limits.  

I can’t find a setting for this for the Nova - can you tell us where the setting appears (app or remote/front panel) so I can check whether it is an available setting . Thanks.

As there is no manual for Nova (or so it seems) its hard for me to advise.

With NDX its set via front panel/remote     (Tools symbol) Setup>Inputs>iRadio>Autodisconnect 

Thanks, that was a fast response, looks as though the new devices have a much simplified setup - front panel has:

language, setup wizard, Bluetooth, system settings and about.

It’s not in the wizzard and system settings are limited to network settings, check for updates and factory reset. Network settings shows ip address, MAC address, wired/wireless status and wireless setup - whitch tells you you can’t do anything as you’re using a wired connection... and that’s it !

Unless there’s a secret “advanced” menu there’s no similar setting for the Nova. There’s nothing I can find in the App setup menu either.

The manual, as you say, is non existent with the on line help not being that helpful beyond basics. 

I've had a look at the Nova menus using the remote, I can't find anything at all, short of running the setup wizard which seems a bit OTT, I can't find any writeable settings.

Radio 4 dropped out on the Nova, didn’t show,it, still showed the stream as active in the screen and app, had to choose another channel  and then go back. When the NDX drops, it shows the disconnect, so subtly different behaviour. I’ll report this to Naim.

I can confirm that Planet Rock hasn’t dropped out today for me (but Radio 2 has) so it seems Eoink and I are seeing the same symptoms. I too can’t get a station to restart without selecting a different station first.

When I contacted Uniti support’s number I likened it to AM radio where I still have a carrier, but no modulation; I still think I have a steaming equivalent - which is why I can’t restart - the connection/stream is still there, but I’m receiving no audio data in the stream - I’m having to “break the stream” to get it going again.

I’ll compose a detailed email and send to the main support address.

Checked the settings menu on my ND5 last night and (like Mike said) you set the auto off under Settings, Inputs, I-Radio, Auto-disconnect. Earlier I had looked elsewhere as I didn’t think it was to be set up for a specific input but for the player in general. 

Doesn’t seem to be related to the issue here though, as the auto off options are precisely 2, 4 or 6 hours.  

I once In a while have dropouts apart from this as well, but they have been related to a specific radio station or two, so I guess it’s related to the specific sender, not the streamer Or the network. 

Ckaus 

I've got an update on this - still not had time to knock together an email to Naim, but the behaviour has changed since applying the firmware update to my Nova. Whereas previously the stream stopped at 3 1/2 hours (in some case, precisely 210 minutes) and the Nova just sat there now I see a different response. If I pick up the remote control as soon as it drops the stream will restart around 40% of the time (I don't have to press any buttons, just pick it up). In all cases though now, after 20 minutes of silence the Nova drops into standby, which it didn't before (the standby period is set to 20 minutes).

I've alos tried several non BBC stations and none of them has dropped - Planet Rock, Paradise (as previously reported), Radio Caroline and others.

I have a wireshark capture of the drop, but haven't had time to analyse it yet - not that I know what I'm looking for. My Wiresharking is rudiementary.

More confused than I was now...

Tallguy, I've flagged this for Phil to look at to see whether he has any ideas.

Richard, Thank you !!

I seem to be working all hours at the moment so have not had chance to do  much myself - this is much appreciated.

David

TallGuy posted:

I've got an update on this - still not had time to knock together an email to Naim, but the behaviour has changed since applying the firmware update to my Nova. Whereas previously the stream stopped at 3 1/2 hours (in some case, precisely 210 minutes) and the Nova just sat there now I see a different response. If I pick up the remote control as soon as it drops the stream will restart around 40% of the time (I don't have to press any buttons, just pick it up). In all cases though now, after 20 minutes of silence the Nova drops into standby, which it didn't before (the standby period is set to 20 minutes).

I've alos tried several non BBC stations and none of them has dropped - Planet Rock, Paradise (as previously reported), Radio Caroline and others.

I have a wireshark capture of the drop, but haven't had time to analyse it yet - not that I know what I'm looking for. My Wiresharking is rudiementary.

More confused than I was now...

Hi,

Watching this with interest. My Mu-So still doesn't like streaming the BBC Radio channels after nearly 2 year and much irritation. Has good days and bad days.

Kind regards

Interesting thread. I leave my Star on (“tuned” to Radio 2 HD) for 10 hours a day, while I’m at work - purely to keep my dog company; and it’s always playing fine when  I get home. Of course, I have no way of knowing whether it is dropping out while I’m away. 

Interesting. I can leave some stations and they’ll play for hours, overnight even, but BBC and it’s 3.5 hours. Doesn’t matter what time of day I “tune in”,  they’ve never played beyond. Before 3.5 hours if they drop out they do continue, but at 3.5 hours it just drops to silence, whereupon I have to select another station, then the original station to get it back. The fact that time of day seems irrelevant and it’s always 3.5 hours suggests it’s not my network - I know the isp connection isn’t dropping. If it’s at the isp it’s odd it isn’t all stations. I can’t see it being the Nova either - surely it doesn’t care what the station is unless there’s something non standard it’s receiving which it “gets fed up with” (buffer filling/ overflowing ?) that it doesn’t receive elsewhere. But then surely they’d all do it?