Uniti Star

No point hoping, that is all you are going to get, just the web posting on the Naim site. There was a thread on this recently.

To expand on what Gazza says, if you go to the Star product page on the Naim website and scroll down to the bottom, you will find a Support option and if you click on that, it takes you to the Uniti Star Support wizard which has lots of information in it.

best

David

Gazza posted:

No point hoping, that is all you are going to get, just the web posting on the Naim site. There was a thread on this recently.

Thanks Gazza. I was looking through the threads and couldn't find anything on the Star ... I'm obviously not looking in the correct places. 
Thank you for replying :-) 

David Hendon posted:

To expand on what Gazza says, if you go to the Star product page on the Naim website and scroll down to the bottom, you will find a Support option and if you click on that, it takes you to the Uniti Star Support wizard which has lots of information in it.

best

David

Thank you David. I have looked at the support wizard. I just prefer to have a "manual" (if that doesn't sound to anally retentive ).  I find a manual much more informative that a support wizard because Im sure there is a lot that the Star does that I am not aware of.

Lisa

Lisa

i agree and I don't think it's anally retentive at all, but unfortunately Naim doesn't! Anyway there is lots of useful info where I pointed you. If you take the time to look at every bit of it, I think you would learn loads.  Happy listening to the music anyway!

best

David

Lisa, don,t forget if you cannot work out how to do some functions, call your dealer. My dealer installed for me and run a optical link from my virgin TiVo to my Nova, as my old Kuro Pioneer is not capable. He then pulled up the lip sync menu and adjusted, not sure I would have found that scrabbling around on the Naim support site.

David Hendon posted:

Lisa

i agree and I don't think it's anally retentive at all, but unfortunately Naim doesn't! Anyway there is lots of useful info where I pointed you. If you take the time to look at every bit of it, I think you would learn loads.  Happy listening to the music anyway!

best

David

Thank you :-) 
I just think a manual enables you to find out more about its capability. 

Gazza posted:

Lisa, don,t forget if you cannot work out how to do some functions, call your dealer. My dealer installed for me and run a optical link from my virgin TiVo to my Nova, as my old Kuro Pioneer is not capable. He then pulled up the lip sync menu and adjusted, not sure I would have found that scrabbling around on the Naim support site.

Yeah I thought about the dealer but I know that my Star was the only unit that he had so I need to give them a call next week.

David Hendon posted:

Lisa

i agree and I don't think it's anally retentive at all, but unfortunately Naim doesn't! Anyway there is lots of useful info where I pointed you. If you take the time to look at every bit of it, I think you would learn loads.  Happy listening to the music anyway!

best

David

Thank you :-) 
I just think a manual enables you to find out more about its capability. 

The Support thing for the new Unitis is a total mess in my opinion! Sorry, Naim, but I really think you should do PDFs.

ChrisSU posted:

The Support thing for the new Unitis is a total mess in my opinion! Sorry, Naim, but I really think you should do PDFs.

I was struggling to find my way around it.  PDF's are much better. Can search for specific words ..but a document would be structured.
I really hope they reconsider their decision and produce one.  It is a unit with so much capability and it deserves a manual.

anyone who want the best for use  ie  printed manual  will be charge ........iam guessing

If I had bought a kettle in Aldi, Lidl, Argos etc I would have more information about their product than supplied by Naim with my Uniti Core And Nova. These are far more complex, and deserve a manual, the website may be updated?, but it is pretty haphazard in its content. Hence my original comment.

Gazza posted:

If I had bought a kettle in Aldi, Lidl, Argos etc I would have more information about their product than supplied by Naim with my Uniti Core And Nova. These are far more complex, and deserve a manual, the website may be updated?, but it is pretty haphazard in its content. Hence my original comment.

I understand totally 

ChrisSU posted:

The Support thing for the new Unitis is a total mess in my opinion! Sorry, Naim, but I really think you should do PDFs.

As they have produced PDF's for their other products ... I have it all crossed for one :-) 

Gazza posted:

If I had bought a kettle in Aldi, Lidl, Argos etc I would have more information about their product than supplied by Naim with my Uniti Core And Nova. These are far more complex, and deserve a manual, the website may be updated?, but it is pretty haphazard in its content. Hence my original comment.

I understand totally 

As far as I have seen and having bought a number of Naim streaming products, Naim never was ever any good at manuals or instructions for digital products. And now with the way that things function changing with different firmware updates, I think they were sensible to recognise that they could not ever keep printed manuals sufficiently up to date to be useful.

So imho the decision to do it all on line rather than in print is the right one.

The jury is out on whether Naim have the commitment (or maybe its the spare cash) to update the on line wizard with successive firmware and app changes. I doubt it to be honest, and it would be a mammoth task as well, but I suspect that no-one under 30 ever reads an instruction manual anyway,

best

David

I understand that David, but the support team, then needs beefing up in my opinion. They seem to be between two solutions, belt and braces, great product launch or as it turns out a poor launch with inadequate advice and not enough staff imo. Core is 9 months old and still not all at happy, has the website changed?, I have not bothered with it any more as it was no help. Use the Core or Nova app to feedback, no reply?

David Hendon posted:

As far as I have seen and having bought a number of Naim streaming products, Naim never was ever any good at manuals or instructions for digital products. And now with the way that things function changing with different firmware updates, I think they were sensible to recognise that they could not ever keep printed manuals sufficiently up to date to be useful.

So imho the decision to do it all on line rather than in print is the right one.

The jury is out on whether Naim have the commitment (or maybe its the spare cash) to update the on line wizard with successive firmware and app changes. I doubt it to be honest, and it would be a mammoth task as well, but I suspect that no-one under 30 ever reads an instruction manual anyway,

 

If Naim put a PDF document on their website, they can update it whenever they want. I see no reason for them to supply paper copies, just a format that can be navigated, searched and scrolled in a straightforward way on a variety of devices. 

Yes well I didn't really mean printed as on paper, I think pdf manuals for things that are updated frequently are just too expensive to produce in a timely way with adequate quality, so I really doubt that Naim will do it in the future for digital products, especially as their target market will never use them.

best

David

David Hendon posted:

Yes well I didn't really mean printed as on paper, I think pdf manuals for things that are updated frequently are just too expensive to produce in a timely way with adequate quality, so I really doubt that Naim will do it in the future for digital products, especially as their target market will never use them.

Quite how it could be prohibitively expensive to edit the text on a document that is accessible on their website, I have no idea! All I want is something you can navigate and read in a simple, accessible way. 

"...in a timely way with adequate quality..."

it's expensive, believe me, for any business with multiple products.

That's why Naim rarely updates its online assets.

best

David

manuals are now becoming a collectors item. I agree paper is far better for such as streamers and pre-amps  but not for power amps/speakers  . in the 70s/80s the ones from japan were quiet funny..

We had a new Miele fridge freezer delivered yesterday. It came with a 100 page manual in English, together with nine other 100 page manuals in nine other languages. The other nine have been recycled, but the English manual is beautifully laid out and really easy to use. I suppose it’s easier to pack all 10 manuals. It was certainly much more pleasant to sit looking through the manual with a cup of tea than having to rummage around on a website. 10 manuals is very wasteful though. 

In Naim’s case, PDFs on the website seem the best way. People can print them if they really want to, and they can be easily updated as new features are added. I’ve never found these silly wizards easy to use, as the answer depends on the question and it’s not always easy to ask it correctly. Maybe it’s just me being old and stuck in my ways. 

No you are not getting old....some of the answers are not on the website, even if you get the question correct. Naim and others could do with getting a “lay” person who knows zero about the product to help them produce a manual or pdf. When you know something inside out like the Naim guys, you miss out essential steps for idiots like me.

Gaz, Can you start Monday?

There you go - I’ve made a start ‼️