Music QB not streaming

My first experience of Naim streamers was with a Superuniti, which, like your Muso, had an 802.11g WiFi module, and was utterly incapable of reliable wireless performance. Their more recent streamers use the latest 802.11ac WiFi, and seem to be much better. A wired connection will always be better, though, and that is what I would suggest you use if at all possible. If you must use WiFi, I would suggest that you get an Apple Airport Express, set it up to extend your wireless network, and connect that to your Muso with an Ethernet cable so that you are no longer depending on the somewhat antiquated WiFi hardware in the Muso.

There is something wrong with your wifi. The QB works fine on a good wifi system, although it is better to use an Ethernet cable if you can manage to route it conveniently. But I had mine on 2.4 GHz wifi about 20m from the router all afternoon, streaming BBC Radio 3 HD and I didn't have one stutter.

best

David

Mine behaved similarly. Naim say there’s something wrong with my WiFi. Every other device, the WiFi company and the IT tech I borrowed to take a look argue otherwise. I’ve written it off as not worth any more of my time. It’s ok for radio and Spotify. 

Standard reply really.

What router are you using? If you are going the Wifi route then the packaged routers you get from your ISP are not that great, and in some cases, completely wrong for the Naim kit. I switched mine (BT home Hub) to just be a modem and then connected some secondhand Apple airports for the wifi. Amazing improvement all round on everything wifi at minimal cost. 

It certainly sounds as though your wi-fi is a little "flakey".

I am currently using a SuperUniti and two Muso QB's.
The SuperUniti is hard wired and the two QB's on wi-fi.
I use Apple Airport Express for my wi-fi, connected to the modem/router supplied by our ISP.

I have no issues with streaming music from my NAS to the QB's.

In my previous set up, using the ISP provided modem/router/wi-fi, I suffered some drop-outs.

Drop-outs may also be increased by having your wi-fi router close to energy saving lightbulbs, cordless telephone bases and other devices which may interfere with the wi-fi signal.
I guess the same might apply if your Muso is close to a cordless phone base or energy saving light bulb.

A year or two ago, my wi-fi suddenly became intermittent and I couldn't fathom out why. Then I noticed a table lamp had been moved (by someone...)  to within a few inches of my wifi router. Moving it back to the opposite end of the table, a couple of feet away from the wi-fi router, brought back my reliable wifi signal.

I have heard of some instances, such as in apartment blocks and other high density living where multiple occupants all using wi-fi, often on adjacent or even the same broadcasting channel, can suffer from interference from those. 
Always choose a channel as far away as possible from others.

The Muso range is terrific but it does appear that it demands the best possible router / wi-fi 

Thanks for all the help and responses.

In summary, it seems that the Naim Muso is high maintenance regarding wireless. If you can get it playing with your WiFi it seems darn fine.

I am not convinced that the WiFi situation is that satisfactory really but I do realise these things are tricky, with a number of factors causing issues. On the specifics I have used a high quality Netgear Router and a BT smarthub (latest one). 

The advice to use a wired connection directly contradicts Naim's advice. They feel the problem is that the Muso cannot deal with small breaks in service and a hard wired connection will not work as well. My Linn DS does stutter very occasionally but always recovers. this is running off a Netgear Extender - the Muso in the same set up does not function.

A TV further away from the router will stream HD fine. 

I have changed the channel twice to no avail.

I have loaned the QB to my son who has tried it in his flat with actually worse results. 

Mine is not useful for radio so really has very little value for the person it was intended for. 

Maybe Naim could be a little clearer on exactly what the WiFi requirements are for the Muso to work optimally.

I am going to give it one last go (reset and connection to powerline) and then calling it a day. unless anyone has a revelation.

Cheers,

Paul

Boris786 posted:

I am going to give it one last go (reset and connection to powerline) and then calling it a day. unless anyone has a revelation.

 

If, by power line, you mean Ethernet over mains, you are asking for trouble. They can work OK for some, but I think ditching it in favour of a cheap second hand Airport Express would be a better solution.

Boris786 posted:

On the specifics I have used a high quality Netgear Router and a BT smarthub (latest one). 

I had a nieghbour around a few weeks ago with his new Qb,  he needed to learn all about NAS streaming,  I had it running on wireless without any problems via my BT HH6 (the 'SmartHub')    Maybe the Netgear router is the problem,  why have a separate router,  the BT HH's are designed to do it all.

So if it runs fine 3 feet from the router it must be a wifi issue. I had the occational drop outs on radio, with diffrent ISP supplied router. A low cost wireless access point di dnot make it better. Finally I bought a Ubiquiti Ac Lite since knowledgable people on the forum suggested it. This has solved all problems. However when a few dropouts occur a restart of the access point solves the problem. I first thought I needed to restart  the router when the dropouts starts,  but a restart of the access point works as well and can be done from  the phone app that controls the Ac Lite smartphone app. With all of the  routers I have managed to stream highres files to the qb from my ns01 without problems.

Claus     

Thanks again,

Noted on the powerline and the access point/Airline Express option. I will have a think - bit hesitant to drop any more time and money on this  at moment.

To be clear the Homehub and Netgear were not run in parallel but separately. One poster did suggest use the HH as modem only.

To me the Naim seems to want a higher level of network performance than I am able to give it. All the other devices in my house are content. This does not encourage me into the upgrade route with Naim which is a shame and means I am likely to stay with Linn.

Thanks for the help. I will ponder further.

Paul

I have an unrelated query (to streaming) - does anyone please know whether Qb has a sleep timer independent of the alarms - IOW can it be made to turn off after say 1 hr, anytime it is awakened (I have asked Naim Qb support but no answer after 3 days)?

Brilliant posted:

I have an unrelated query (to streaming) - does anyone please know whether Qb has a sleep timer independent of the alarms - IOW can it be made to turn off after say 1 hr, anytime it is awakened (I have asked Naim Qb support but no answer after 3 days)?

It has an auto-standby setting that you can set to a range of times from 5 mins to 10 hours, so I think that's a yes.

best

David

David Hendon posted:

Brilliant posted:

I have an unrelated query (to streaming) - does anyone please know whether Qb has a sleep timer independent of the alarms - IOW can it be made to turn off after say 1 hr, anytime it is awakened (I have asked Naim Qb support but no answer after 3 days)?

It has an auto-standby setting that you can set to a range of times from 5 mins to 10 hours, so I think that's a yes.

best

David

Hi David,

Thank you for that - Much appreciated!

B.

The auto standby time determines how long the Qb waits after you have stop playing music before it turns off. It won’t go into standby while playing in the way that a sleep timer does. 

Ah an important clarification. Apologies Brilliabt that I misled you.

best

David

Just out of interest, which room is MuSo Qb in? The kitchen?

Hungryhalibut posted:

The auto standby time determines how long the Qb waits after you have stop playing music before it turns off. It won’t go into standby while playing in the way that a sleep timer does. 

David Hendon posted:

Ah an important clarification. Apologies Brilliabt that I misled you.

best

David

HH - Thank you very much for your clarification- much appreciated.

 DH - No trouble!

ATB

B.

Blackmorec posted:

Just out of interest, which room is MuSo Qb in? The kitchen?

I do not have a Qb. I am just doing a little research into possible den or bedroom usage.