Uniti Atom problems

Get your dealer to sort it.....you paid him a good sum, it’s part of the deal to make you satisfied, if not, take it back.

Hi Simon

can I begin with a starter question. Are you running the App via Android?

If the answer is yes, then I would suggest to borrow an iOS device and see how you get on. I think you might find things a lot better. 

If no (and or yes,) as Gazza says, get in touch with your dealer and ask for support

That should be rediculous: such an expensive device should work perfectly, regardless iOS or Android ...

Klout10 posted:

That should be rediculous: such an expensive device should work perfectly, regardless iOS or Android ...

Yes or not support Android if it's crap......

Simon, is your Android device fully up to date?  Might be a good idea to give Him support a ring on Monday.

Richard means.Naim support!

Certainly that's a good plan, but so is getting your dealer to sort it out for you. If something is actually not working that should be, it's your dealer who is responsible for exchanging the unit.

best

David

ChrisH posted:

Hi Simon

can I begin with a starter question. Are you running the App via Android?

If the answer is yes, then I would suggest to borrow an iOS device and see how you get on. I think you might find things a lot better. 

If no (and or yes,) as Gazza says, get in touch with your dealer and ask for support

Android, I am not buying an expensive Apple product to use my already expensive system. The app needs sorting it pretty embarrassing that Bubbleupnp does a better job, albeit I can't change the input or settings.

Richard Dane posted:

Simon, is your Android device fully up to date?  Might be a good idea to give Him support a ring on Monday.

It on the latest is for my phone which is OnePlus 5 running Android O 8.0.0.  It's rubbish on my Samsung Tablet to. Chromecast just does not work period, which was one of the selling points to me to get more streaming support.

SimonPeterArnold posted:

Hi All I am new here and to Naim.  I just bought an Atom and I am having some real issues. First  off the Naim app is terribly buggy crashed several times and it kept jumping back to setup when I chose Chromecast and it keeps not seeing the atom until I completely kill and restart the app. So was not off to great start.  So I go on to test other things  and find the analogue input to be DOA  as is Chromecast nothing will see it. Roon well and sounded great as did Tidal although through the Naim app it's dreadfully  due to constant  crashing off the app and loosing  connectivity. For just shy of 2k  this is not what I expect from anything.  It's going to go  back even if it did sound great through Roon. I have read of quite a lot of issues with the new models and I was in two minds about to get one. So my instincts proved me right this time it does not seem ready for PrimeTime Unless anybody can point me to if I am doing anything wrong and I am being overly critical.

Simon, excuse my comment earlier which looks flippant, I don't mean to suggest Android is a rubbish platform - it may work as well or better with any given software compared to iOS or any other platform.

Just suggesting it's possible the device is ok and the Android app doesn't play as well with the network, but I've seen plenty of bad iOS apps in my time too.

Work with Naim support initially, if you can't get things to work go back to your dealer.

Alley Cat posted:

SimonPeterArnold posted:

Hi All I am new here and to Naim.  I just bought an Atom and I am having some real issues. First  off the Naim app is terribly buggy crashed several times and it kept jumping back to setup when I chose Chromecast and it keeps not seeing the atom until I completely kill and restart the app. So was not off to great start.  So I go on to test other things  and find the analogue input to be DOA  as is Chromecast nothing will see it. Roon well and sounded great as did Tidal although through the Naim app it's dreadfully  due to constant  crashing off the app and loosing  connectivity. For just shy of 2k  this is not what I expect from anything.  It's going to go  back even if it did sound great through Roon. I have read of quite a lot of issues with the new models and I was in two minds about to get one. So my instincts proved me right this time it does not seem ready for PrimeTime Unless anybody can point me to if I am doing anything wrong and I am being overly critical.

Simon, excuse my comment earlier which looks flippant, I don't mean to suggest Android is a rubbish platform - it may work as well or better with any given software compared to iOS or any other platform.

Just suggesting it's possible the device is ok and the Android app doesn't play as well with the network, but I've seen plenty of bad iOS apps in my time too.

Work with Naim support initially, if you can't get things to work go back to your dealer.

Np.

I managed to get analogue in to work after a power off. No idea what went on there  but at least  things are  looking up now. The app seems to  perform better with the Stay connected option turned off as well but still not great. At least it's  finding the atom all the time now, hope it lasts. But still no Chromecast. Has there been a recent update or firmware that might of caused this. It says mine is on latest but gives today's date. Was there an update today? 

Also is there anyway to turn off the display? I'm using the atom for output of  front channels of AV amp and it's bloody distracting when watching telly. Fine for music. Be good to have a screen off timer. Even clock switches back to the normally display after a few seconds when on analogue input is that normal? 

I’m told that there will be a future fw update to include a front display off function. 

Hi Simon, looks like I guessed correctly. It is almost the first question for me these days if someone is having an App issue. The iOS app came first in terms of implementation with the first Uniti, Android version followed a long time after; iOS tends to work without issue (network permitting), Android causes problems for some (but not all).

It is catching up but still has a way to go. I know the development team are on it and Im sure an update or two will come our way soon. I know you said you are dead against iOS devices, it does polarise opinion, especially as you say you have spent quite a bit of money on your Atom so the Android version should just work. But see if you can borrow one from a friend/family just so that you can rule it as an App issue 'in' or 'out' or whether it is something else

I totally get it, with iOS its a closed system, easier to cater for. But with Android, thousands of combinations, very difficult to check out all possibilities, extremely difficult to get repeatable issues back at Naim HQ as found in the field. In fact if you look at the comments and ratings for Sonos (heralded by most as the benchmark for music apps) in Play Store, even that gets plenty of criticism, by no means problem free. I know it doesnt make it right, but...

Other thing you could maybe do is drop an e mail to Naim Support (support@naimaudio.com) as Richard mentioned. They will Im sure be able to shed some light for you. Hope this helps Simon, and good luck, the Atom is a cracking unit.

Ok another question/issue. Auto standby mode. It seems to go into standby when using analogue inputs if it's set on. Surely it should be able detect there is a signal and stay on.?

Funny you should mention that - my Nova did that yesterday while playing a record (and digitising it to store on the NAS, luckily not via the Nova). Never had that happen before. I’ve changed the standby time - it was at 20 minutes (default), so it’s now higher enough that I’ll have to change sides before timeout, which may hopefully fix that as that should register as activity (I’m hoping it will). 

I doubt very much its an app problem as such, irrespective of Android or iOS,  yes its loosing it's connection,  but its not a data stream carrier,  its only showing you what it can see is on your network..  Its sounds very much like you have a network discovery problem.  Networks use several auto-discovery protocols,  I believe Naim use "Bonjour"  "UPnP" (used for locating UPnP servers)  & "Ping".  When any of these fail (for whatever reason), its invariably because of poorly implemented networks,  I'm distrustful of the old types of multiple wireless access points or 'boosters'.  that said the new 'mesh' systems do seem to be very effective.   When you call Naim, you will be asked how your network is connected & what broadband/wireless hub you have.    Maybe you can post it on here as well. 

WRT to Android: I’ve seen some manufacturers where they say “we support devices x, y and z running OS version a.b.c; other devices may work but we offer no guarantees”.

I’m surprised Naim doesn’t do the same (or maybe they do).

SimonPeterArnold posted:

Ok another question/issue. Auto standby mode. It seems to go into standby when using analogue inputs if it's set on. Surely it should be able detect there is a signal and stay on.?

This is likely a bug and you could report it by using the feedback function in the app. Naim don't routinely read everything that is going on in the forum.

bedt

David

I have a Netgear r8000 nighthawk router, internet is via virgin superhub 3 in modem mode it does no routing. I have several powerline adaptors one of which feeds  the Uniti and all my network aware kit in my rack none of these have issue. Roon  has no issues finding any connected endpoints no does my squeezebox server. So I doubt my networks to blame. The not finding the unit seems better since I did a full power cycle so will need to test for a while to see if problem reappears.

Will contact support about Chromecast and the standby issue. I have another Google cast product the Nvidia shield on the same network and that shows up just fine.

ChrisH posted:

Hi Simon, looks like I guessed correctly. It is almost the first question for me these days if someone is having an App issue. The iOS app came first in terms of implementation with the first Uniti, Android version followed a long time after; iOS tends to work without issue (network permitting), Android causes problems for some (but not all).

It is catching up but still has a way to go. I know the development team are on it and Im sure an update or two will come our way soon. I know you said you are dead against iOS devices, it does polarise opinion, especially as you say you have spent quite a bit of money on your Atom so the Android version should just work. But see if you can borrow one from a friend/family just so that you can rule it as an App issue 'in' or 'out' or whether it is something else

I totally get it, with iOS its a closed system, easier to cater for. But with Android, thousands of combinations, very difficult to check out all possibilities, extremely difficult to get repeatable issues back at Naim HQ as found in the field. In fact if you look at the comments and ratings for Sonos (heralded by most as the benchmark for music apps) in Play Store, even that gets plenty of criticism, by no means problem free. I know it doesnt make it right, but...

Other thing you could maybe do is drop an e mail to Naim Support (support@naimaudio.com) as Richard mentioned. They will Im sure be able to shed some light for you. Hope this helps Simon, and good luck, the Atom is a cracking unit.

 

 

 

ChrisH, I must agree with your comments I was using Android to run a Core and NDX but encountered problems it became so bad that it was virtually unusable I ended up with a very expensive internet radio !!!

To cut a long story short this was identified as an Android App problem by Naim, my dealer recommended I try a Apple device fortunately the Apple stores offer a 14 day no quibble returns policy so I reluctantly bit the bullet and purchased a 2017 iPad and much to my surprise everything worked as it should.The IOS App is much much better

I was not that happy with the 2017 iPad but Apple gave me a full refund against the Pro version and even set up the new one with all my details etc etc superb service.

Prior to this like Simon I was dead against Apple devices but since the purchase of my iPad last September I have been so impressed with my iPad that I have changed my Window 10 PC and Android devices, now running all Apple products. Apple stuff is expensive but they work.

In fairness I find the iOS app a bit flakey too or maybe it’s the Atom rather then the app but I regularly have to close the app and reopen due to such things as radio tab disappearing and  today when I selected Tidal the radio menu opened and generally music info not updating or freezing. I’m running latest iOS on an iPad Pro. Not the end of the world but a bit annoying

I'll be using Roon or Spotify for most things so in the  great scheme of things Naims app won't be used for much other than settings and the odd input change.

I thought you could have a split view on the screen showing artwork and now playing as it shows that in press pictures. I take it this is not possible and must have changed for product launch. Shame as I like to see the track names and artists without having to reach for my phone or remote.

Contacted support about Chromecast and the standby mode kicking in when listening to analogue inout will have to wait and see. I reset the Atom last night and ran through setup again to see if this helped Chromecast, It didn't. Its definitely got to be firmware related as when I go into input settings for Chromecast it goes through all the Chromcast setup again and again. The app is also not showing the version of Chromecast it constantly says updating. So I bet somethings gone wrong somewhere during an update.

You could try a factory reset, which I think you do using an option via the remote (but I don't have an Atom myself so can't check).

best

David

I already did that, as mentioned in last post.

SimonPeterArnold posted:

Richard Dane posted:

Simon, is your Android device fully up to date?  Might be a good idea to give Him support a ring on Monday.

It on the latest is for my phone which is OnePlus 5 running Android O 8.0.0.  It's rubbish on my Samsung Tablet to. Chromecast just does not work period, which was one of the selling points to me to get more streaming support.

Simon, I also use a OnePlus 5 phone and have had issues with the Naim App (with a SuperUniti). I have an old Samsung tablet which I also tried, and although it does work a little better and those problems are gone, other issues have come up. So, to me, it looks like the Naim App for Android does not work properly.  I had a chance to borrow an iPad and found the App much more stable on it. But as you say, we should not need to buy an Apple product just to control our Naim devices, especially when you consider the premium we spend on these already.