Uniti Atom problems

SimonPeterArnold posted:

I already did that, as mentioned in last post.

Sorry, I didn't realise you meant a factory reset, although I don't know what other sort it could be!

best

David

Tried to call support several times today could not get through too busy apparently and no response to my email either. I guess Mondays a busy day.

So its about time for  positives this thing sounds absolutely awesome, whatever I listen to through it, streaming, DAC for my cd player or vinyl.  I thought my arcam was good , a little bit fussy with some music but this is in another league. Everthing sounds natural.Blown away by it actually. I think I'm a naimite now if there is such a word. The remote is lovely and substantial and I love the little downlight and that volume knob.

Not much luck with support, no reply to my email or through the app. I called the centre again this morning and got through, explained my issue. They where going to test the problem on their test unit and call me back. That was 9am this morning.

The did manage to answer my question about auto standby. Apparently it's suppose to turn off anything after the given time regardless of if its in use. It's essentially a sleep mode not auto power management. I think they need to rephrase this be sleep timer or something else as its very confusing and not what I would expect.

I think I'll call.my dealer tomorrow and ask them to check the unit out this weekend.

That’s a sad reflection on Naim, they are overstretched in the support area

Simon,

I think Phil has just returned to Naim so I've flagged this for him.  I guess he has something of a backlog to get through but I'm sure he'll get on it ASAP.

Thanks Richard. 

Had a major problem with the unit this morning. Started internet radio and all was fine for about a minute then the sound dropped off, I waited a bit and it came back then went again and the whole unit started to be unresponsive. No inputs would work properly Roon would not connect, Spotify connected but then could not control it. Had to hard reboot the unit and it seems ok again. Other devices on same network connection were perfectly fine during this. It could have been a network glitch I suppose but as I mentioned I tested connectivity with other devices during the loss of sound.

Spoke to my dealer today and they tested the units they have setup in store for Chromecast, atom, star and nova and not one of them showed up as a Chromecast device. The LG TV they had did though So this is more serious than just my unit by the looks of things and must be firmware related across the entire range, oh dear.

Still no word from support on this issue. 

News back from my dealer they got it to work their end  so that's good news, just not for me. They have said they will happily replace the unit and will set it up in the shop with me before hand to see if it all works properly. 

I wonder if something just borked on mine when it was setting up the unit and it's just stuck now. Funny how a factory  reset and power cycle did not sort it though.

Good to hear of a dealer actually doing their job - much less common than it should be!

I have a Nova but had the Atom first which was plagued with issues that sort of got fixed making it bareable.

I use an iPad Mini and various Samsung tablets and phones, switching between each whilst the Nova is playing is a joy, app is slow.

But try swapping from say USB to Tidal and back or skip too many tracks and meltdown. Recently started using Spotify for its native support making control via my phone lockscreen and even watch possible.

But Spotify just randomly wakes up and starts playing or wakes up the Nova display in a track paused type state.

Then it just gets worse, try swapping Spotify to Tidal absolute meltdown just freezes cannot do anything except power cycle. But each time same issue, even if I swap to say USB. Spotify just keeps going.

Had to laugh seeing Naim luxury yacht Facebook video of Atom and Star fitted into cupboards, thinking of having to power cycle.

I think most users are old school, play an album becoming to end, or just one source, no multiple inputs changes which is clearly too much for Naim to handle.

Outstanding product, love it, but dire software and a very lame forum approach by many to just say it must be you or your setup and we can't test every scenario - well if the box says X Y Z it should do just that.

Maybe when Naim release the fabled display off, maybe an option to power cycle from the app would be useful.

SimonPeterArnold posted:

Spoke to my dealer today and they tested the units they have setup in store for Chromecast, atom, star and nova and not one of them showed up as a Chromecast device. 

All sounds very strange.  I had an Atom and had no issues with Chromecast, I now have a Nova and Chromecast works just as well.  Would be surprised if it's a firmware issue therefore.

SimonPeterArnold posted:

Spoke to my dealer today and they tested the units they have setup in store for Chromecast, atom, star and nova and not one of them showed up as a Chromecast device. The LG TV they had did though So this is more serious than just my unit by the looks of things and must be firmware related across the entire range, oh dear.

I've used my Atom with Chromecast from both iPhone and Android, and they both seem to work OK. I suspect you may have a network issue of some sort, but that's just a guess. Hopefully Phil can get to the bottom of it for you.

Why does everyone assume I have network issues. I am no novice to these things, and  I have clearly stated that everything else in my entire network that runs from the same connection and hub works perfectly with no issues including  the other Chromecast device I have.  In my view It's a hardware/software issue with the Atom.  I have factory reset the device and ran the setup on iOS and android same issue, Chromecast won't initialise properly and is stuck in a loop. 

Since I will be returning it on Saturday for a new one this will at least put whatever the issue is to rest.

SimonPeterArnold posted:

Why does everyone assume I have network issues. I am no novice to these things..

It's because when someone reports something major not working with a streaming product that hasn't generally been seen by the wider customer base, it's usually either a fault (not so common) or it's operator error (not usually when someone obviously knows what they are talking about) or its a network issue (most commonly and usually everything else works just fine in those cases). Sometimes it can be a bug, but usually not when something doesn't work at all.

Anyway we are only trying to help!

best

David

I have just noticed that on the devices panel it does not show Chromecast at all. Is this normal for other users? It only shows up in the app albeit non functional.

ChrisH posted:

Hi Simon, looks like I guessed correctly. It is almost the first question for me these days if someone is having an App issue. The iOS app came first in terms of implementation with the first Uniti, Android version followed a long time after; iOS tends to work without issue (network permitting), Android causes problems for some (but not all). 

Chris,  just in case you don't get a notification,  I've replied to your Wall message.         Mike

Support got back to me yesterday and ask questions about my issue, serial number etc. I gave them a detailed insight into whats happening, whats been tried and some screenshots from the app in the Chromecast section. Not sure this will come to anything now as it will be being replaced tomorrow.

Heard back from Naim support today. Apparently they had to ask Google to reset something related to my serial number and Chromecast, So something with registering my device as a Chromecast device must have gone wrong on setup. After this I was asked to fully power off/on and now it works. 

Hopefully this is the last of my problems and I can start to full enjoy this unit and the Naim sound.

SimonPeterArnold posted:

Heard back from Naim support today. Apparently they had to ask Google to reset something related to my serial number and Chromecast, So something with registering my device as a Chromecast device must have gone wrong on setup. After this I was asked to fully power off/on and now it works. 

Hopefully this is the last of my problems and I can start to full enjoy this unit and the Naim sound.

Fascinating! Thanks for letting us know.

best

David

David Hendon posted:

SimonPeterArnold posted:

Heard back from Naim support today. Apparently they had to ask Google to reset something related to my serial number and Chromecast, So something with registering my device as a Chromecast device must have gone wrong on setup. After this I was asked to fully power off/on and now it works. 

Hopefully this is the last of my problems and I can start to full enjoy this unit and the Naim sound.

Fascinating! Thanks for letting us know.

best

David

Horrible. Google is apparently watching what you are listening.

Every music service is doing it, nothing unique to Google. 

Well last night the unit whilst playing a DSD source via Roon, it just power cycled itself for no reason. Will be keeping a close eye on this. Hopefully an isolated incident.