Hi there,
I have newly set up an NDX and registered with the Tidal Service using the NAIM iOS App.
I chose the Twitter option to authenticate.
Nevertheless: When I open Tidal in the Naim App I prompted for my Tidal Password, when I give my Twitter credentials it refuses to login.
Using the very same Twitter credentials on Tidal.com works without a problem. I have a profile there, a Tidal HiFi subscription (although unable to use), etc.
I did not fid any meaningful support information nor contact, neither in the App itself nor on Tidal's web site.
Has anybody a hint for me?
KR,
Steffen
Posted on: 27 January 2018 by David Hendon
There used to be an issue with the app if you had non-alphanumeric characters in your Tidal password. I thought that had been fixed (in the IOS app anyway) but I may be wrong. But if your twitter password has non-alphanumeric characters, you may find that changing your twitter password to one that doesn't would fix things for you.
best
David
Posted on: 28 January 2018 by Dan360
Also if you are brand new, you need to log in to the tidal app, set preferences to complete the "setup" of your new account. Without doing that you won't be able to log in from the Naim.
Posted on: 28 January 2018 by brahms86
Hi DAN360,
i did exactly this. download and login to the iOS Tidal app as well, with Twitter credentials - no problem at all.
But that does not mean, that I can login to Tidal on the Naim App. Also I did not find anything specific to Naim or the NDX in the Setup.
if there were only a meaningful support email somewhere ...
Kind regards,
Steffen
Posted on: 28 January 2018 by brahms86
Hi David,
many thanks for the hint, unfortunately I have no special characters in my password,
So stupid, that I cannot get it to work. I can also not register a second time from th Naim App, it says, that the offer has already been taken,
any other idea?
KR,
Steffen
