Atom becomes unresponsive, laggy, reboots

Posted by: dave-mac on 04 February 2018

I've only had my atom for a couple of weeks, but in that time it often becomes unresponsive, and other times extremely laggy. The most common pattern I have seen is when using spotify connect, the input button on the remote wont work if I want to switch. The other buttons work, but not the input. I can work around it by switching to multiroom for example and then hitting input, but still...

Also, yesterday whilst playing spotify, the system stopped playing, then a few seconds later I got the uniti loading graphic and progress bar. I had to switch the unit off and on again to get things working.

Do I have a lemon? This is already my second unit as the first was DOA.

Posted on: 16 February 2018 by L_H

There are two routes to support; A) Through the MuSo and Uniti Support line, they are dreadful, I guess it's outsourced by Naim to a 3PC +44 (0) 333 321 9923 supporting those products. B) The support that Phil & Steve provided that is excellent. Their hands are tied though as they can only do what they do. I'm guessing that and support via the App goes to the 3PC.

Posted on: 16 February 2018 by RadebeR

I got my help from uniti-support at naimaudio.com