Something up with Qobuz?
Posted by: docbot on 02 March 2018
Tried to buy the new Kieth Jarrett album but the site wouldn’t let me pay by PayPal. No probs in the past. Anyone else having difficulty? I have reported it to their support but no response yet.
just had a response from QOBUZ. Basically wanting the info I had already given them! No nearer an ipad solution :-(
Qobuz have just contacted me again to say that they know about the bug and are working on it......
Why can't they just go back to the old payment system? Tried to pay several times yesterday and again today, first with Visa then with MasterCard (don't use PayPal.) None of them worked. Never had this problem before; it seems they just don't want my business. I guess I'm going to have to find another source of HD downloads.
Roger
David O'Higgins posted:Stampie posted:I had a problem last night - 3 attempts were refused (according to Qobuz), but PayPal showing as all 3 paid!
I am now awaiting refund.....
Stampie, you'll be lucky! Qobuz 'doesn't do refunds', despite the law. I had a dreadful experience with them some months ago, which was finally sorted with the assistance of Paypal. Their arrogance (when you can get them) is extraordinary. I find the download experience very poor compared to HDTracks, for instance. The only advantage is that you may download multiple times (provided they are still around), but I have never needed to do this.
Well, they did refund all 3 payments (although it took a few emails to get it sorted).
I haven't dare try buying again - waiting to see if they sort their payment platform issues out. I wonder how many people are having the same issues we are?
Peakman posted:Why can't they just go back to the old payment system? Tried to pay several times yesterday and again today, first with Visa then with MasterCard (don't use PayPal.) None of them worked. Never had this problem before; it seems they just don't want my business. I guess I'm going to have to find another source of HD downloads.
Roger
highrez audio...or paypal on pc.....
Just tried to buy the new William Christie Bach Mass.
After an eternity it added it to my basket, but not at thew Sublime price. Then failed to connect to Paypal, then failed to connect to my credit card directly.
My experience over the last two years has been very good, but wake up Qobuz!
And my notification of discontent has timed out.
Hmmm.