Naim iOS app

Can't say I can recall any recent specific crashes with the app, other than iOS devices occasionally losing network connection.

What were you doing at the time thjat made it crash, or different things?

Yup, ditto,  iOS app has been very steady,  I suspect it might be something other than the app, can you try to describe a bit more what happens when you get this ‘crash’,   What iOS version number are you on ?.      Have you tried clearing both cache,  reinstalling the app etc ???

It’s always been rock solid in my experience. Issues were probably caused by your internet connection. That’s the cause most of the time.

It was at a shop so I am not familiar with the network set up there. I was much more interested in the difference in SQ than the app. I was switching between Atom and Nova but don't recall that making the app crash. Was listening to Spotify, searching for music and switching between songs and one time it crashed in the middle of playing a song. Didn't bother to restart the app and see if it is still in sync with the amp because it was towards the end of the listening session anyway. Guess it may have to do with network connection. Anyway, so good to hear people finding it stable and rock solid. Is there anything I should beware of, should I upgrade as soon as a new version is out or wait for it for a while? Since I have iPhone as well as iPad, would it get confused? Thanks. 

I have seen no crashes recently... but I am minded to say if it’s a genuine crash it’s more likely to be iOS related than app. I would first ask what other apps are running on the device. I have seen certain apps interacting with each other in a negative way, especially when they share resources such as the network stack...although so far not seen this with the Naim app... and to the other comment above the internet connection itself is not going to crash an app.....

The final para of the first post on this thread may be worth considering: 
https://forums.naimaudio.com/to...rience-with-naim-app

I'm always closing down unused apps (e.g. my wife's Sudoku) on our rather aged and under configured iPad but don't have any significant issues with the Naim app crashing except on a very few occasions when I rush things.  

I agree with Simon,  more likely your iOS device than the app,  too many apps running,  other devices on the same network/server, etc etc.    The iOS app has been very stable in recent times & I would not be concerned that the problems you found would be repeated in your home environment.

Our posts crossed at pretty much the same time!

I have experienced some odd behaviour from the app in the past, but the current version is absolutely fine on both iPad and iPhone, so long as I have a good wi-fi and Internet connection (I do occasionally have to reboot the modem/router). Regarding updates, I keep auto-update switched off and only make the update once the wrinkles have been ironed out. 

David N posted:

Correct me if I am wrong, I guess few would use the remote control finger print magnet over a tablet. How about your experience with iPhone's Naim app? 

Again, I'd initially consider the shop's wifi for the device running the App being iffy, or if not only testing using Spotify maybe a huge NAS selection of songs to access and perhaps issues when swapping Naim sources though mght be ineteresting to see on the latter how many have multi-source systems who have no issues.

As for the Remote control it's nice in some ways but I rarely use it - I actually like the volume dial lighting to give an indication of volume level when far from the display, but would probably buy a mini remote with less functionality to control play/pause/volume/next/prev track and little else.

Although I can control volume with reasonable granulaity in apps, I find some eg Qobuz require going deeper into selection menus to alter volume than others whic is not strictly Naim's problem.  Rolling a finger on the vol slider in Naim app seems to allow me very fine control compared to dragging the slider, but think I'd appreciate a - / + option too for fine increments.

NewNaim16 posted:

Naim app crashing except on a very few occasions when I rush things.  

I might have been rushing it at times, going from an artist to a song to an album, then hopping over to another. And I do agree with @SIMON-IN-SUFFOLK that losing network connection should not be reason for crash. After all, dropping packets should be common anticipated event. 

Your profile doesn't give your location but if you were at the dealer nearest to me the problem is most likely their network. I went with a friend to dem a streamer - luckily I had a usb stick with me as they completely failed to to connect anything. They are great at servicing LP12s but know as much about networks as the average goldfish.

My app works fine.

Thanks @PEV, I don’t know how strong their WiFi signal is or how reliable is their network. The iPad afaik is dedicated to the Naim unit and weren’t running anything else. Anyway, it’s a good dealer. Definitely better than some others I have dealt with. 

It’s a bit like the post last week from Phil, at a demo and no streamer of any make would work. So Phil had to sort it out, bought a cheap router and set it up in 20 minutes or so. My concern is if a dealer cannot sort it, buy in professional help or get a manufacturer to sort it in the flesh? Pity the poor customers.......many on this and other forums, with limited resources.

Hi David, I've had a love, hate relationship with the app on both Android and iOS. When editing a large amount of metadata on either OS, after a while it would crash. I knew when a crash was coming because instead of the app showing icons such as the album icon I would just get plain 'folder' icons. It also showed these symptoms if it was going to crash for no reason I could understand. IE, just playing music with no other tabs open. I have a Core and a NAC 272 set up as wired network through a switch, not using digital outputs from Core. I found that when I Ihad a warning it was going to crash, jumpin from NAC to Core using 'Rooms', then back to NAC would halt a crash so long as the correct icons returned.  Now I'm used to the vagaries of the app on both OS's I'm not so uptight about it. Oh no, the phones messing me about now, jumping from font to font! I think the apps more reliable when just playing music. Closing and reopening the app invariably gets it working again.

Rich

Sorry to hear @RICH 1, I take comfort that at least I don't have to put the machine back into the shop for repair or wait for the next model for problems to be fixed and new features to be added. One thing I do like about the app is that there appears to be only one app hence it is constantly getting enhanced or at least kept up to date with newer devices. 

David

David, on the whole I'm quite pleased with the app and the way it integrates with music equipment.

I find that some tracks and some playlists on Tidal cause the app to freeze on the iPad. It's usually repeatable, by going to the same track or playlist and trying again; it'll freeze again at the same point. 

The fix is to close it fully then reopen it and drill down from the top again and play something else. It's a regular occurrence, not a once-in-a-blue-moon event.

NewNaim16 posted:

I'm always closing down unused apps (e.g. my wife's Sudoku) on our rather aged and under configured iPad but don't have any significant issues with the Naim app crashing except on a very few occasions when I rush things.  

I discovered yesterday when helping a family friend that some people aren't clear on the distinction between closing an app and minimising it, after mentioning that the huge number of tabs that were open in the web browser gobble up memory and battery life and being informed "I always close the web page though, look", followed by the minimise action.

@CHRISR_EPL, this is so true. 

ChrisR_EPL posted:

"I always close the web page though, look", followed by the minimise action.

 

So true, the latest iOS doesn't help where disabling such as Bluetooth in the Control Panel doesn't actually switch off Bluetooth, just disconnects the currently paired device. One has to dive into Settings through the menu to really switch it off. What were they thinking?! Who signed this off from UX department? 

I don't mind the Naim app. It is functional and does what I need it to do. I do like the display on the Uniti line. Just wish it is much bigger on Nova and is a touch screen so we don't need those four buttons. 

David N posted:

I do like the display on the Uniti line. Just wish it is much bigger on Nova and is a touch screen so we don't need those four buttons. 

Provided it has the option to turn off the display of course!!

D.

David N posted:

... I do like the display on the Uniti line. Just wish it is much bigger on Nova and is a touch screen so we don't need those four buttons. 

David, I'm genuinely interested in why you like the display. I have a 272 so a different display but other than for when tweaking the volume, I have a almost zero use for it so it's set to be off as much as possible. My question isn't in the least intended to question your like of the display but I'm simply interested in what it is that you like about it and what you use it for?

I find the remote works much better than the App. But then I have a SU, and it's remote actually has keys to control all functions of the unit, not just a favourites button. The Android version of the app is not great in regards to Tidal integration, so I've been forced to get an iPad to try the iOS version. Hoping it will be more stable.

NewNaim16 posted:

David N posted:

... I do like the display on the Uniti line. Just wish it is much bigger on Nova and is a touch screen so we don't need those four buttons. 

David, I'm genuinely interested in why you like the display. I have a 272 so a different display but other than for when tweaking the volume, I have a almost zero use for it so it's set to be off as much as possible. My question isn't in the least intended to question your like of the display but I'm simply interested in what it is that you like about it and what you use it for?

Really fair question because I am actually hypothesizing what I like as I am still waiting for my Uniti unit to arrive. It's on pre-order. That said, there are lots of media players, amps, and the like that have really poor pixelated displays, poor menu design and lots of lags. Naim on the other hand looks and feels like a finished product. Roon for example is offering lots of information content to users.

So long the display can be switched off or dims automatically and doesn't impede on SQ, I don't mind it at all. New Macbook Pro has this touch strip that changes with the app and customize-able. That's awesome and makes the product more productive. Why not do the same and have touch screen? Then it doesn't have to be four button or buttons labeled as fn1, fn2 waiting for someone to customerize it. Then it can have so much more room for improvements. 

Atom in my opinion is an aesthetically beautiful product. Sound is the most important thing but it isn't everything. I think visual, touch and everything else makes for a great UX. That's why Uniti has proximity sensor. After all, this is an all-in-one unit. Someone who is a purist might op for mono blocks with noting more than a LED, plugged into pre-amp to DAC to source. I am just not that person. 

David N posted:

Someone who is a purist might op for mono blocks with noting more than a LED, plugged into pre-amp to DAC to source. I am just not that person. 

I do have a black amp with one single led and no remote. I also have a shiny chrome vacuum tube amp that creates a nice ambience when it is on..

NewNaim16 posted:

David, I'm genuinely interested in why you like the display. 

Unit just arrived a couple of nights ago so I’ve been busy setting up and enjoying it. Now I completely understand all the rants about the display. It doesn’t dim, doesn’t switch off and frankly looks a little premature. First thing I used was Spotify. The logo is huge and is white. I reckon it’s bright enough as a lamp. It really doesn’t need to be that big. So now I am looking for things to cover it up like many suggested. Hope the next firmware update will allow the screen to be disabled and dim automatically. After all, there’s a light button on the remote. Does anyone know about the screen resolution? Certainly no Retina display. 

There’s also a little click when it’s powered on and off like many has claimed.