Factory reset necessary after 4.6 update?

No you should not have to do a factory reset - where did you get that idea?

100%   Pev,  no reset is required.      There was a need for a one off reset a while back,  if I remember right it was to enable the BBC HLS service for UK only users.    Also in the firmware install popup box there is a line that shows the installation process will do a reset,  it does a restart (maybe thats what it means with "reset)  .....    but its not a factory reset.  

Pev posted:

No you should not have to do a factory reset - where did you get that idea?

It was mentioned at the very end of Naim's downloaded Update Guide: "Once the update is complete then you should perform a Factory Reset of your streamer - This can be done from the IR remote using the Tools-> Factory Settings-> Reset All Settings menu option." Guess they're just being overly cautious. 

I've never bothered to do this, just check the firmware version to make sure the update has actually worked, and then relax and get back to playing music.

Like you Chris,  never bothered.   As I said before it was last required to enable BBC HLS in beta testing,  but t was not needed when that beta went public & I remember MarkR saying as much. 

Whatever if anyone is tempted to do this - top tip is to make a note of all your existing settings beforehand - that way you avoid the head scratching involved in working it all out again.    

Hi Robert - glad I asked where you got the idea! I'll flag it up to Naim in the beta forum.

I figured they wouldn’t suggest doing the reset unless they had a good reason so I did, it’s a bit of a pain and took me about 15 mins to reset all my radio and naming preferences, but that’s for a UniQ and 272, and fortunately it didn’t lose my Tidal playlists. From another thread above, Clive B had an issue after doing the upgrade which was sorted when he also did the factory reset, so maybe if you have no issue you don’t have to, I’d always be niggled that maybe not doing it the SQ improvement would be compromised. 

Here is the quote from Clive B........I fixed the display issue by doing a factory reset. It's also sped up the whole app. I had to relocate a few iRadio presets, but I so scarcely use these anyway. All pretty cool so far.

I've just been reading a similar thread on an IT forum,  why factory reset ??   most posters say they never do,  others say it's needed if & when as it can solve a function error caused by the upgrade,   the manufacturer says its best practice.    

Naim have always said that you should do this and it is in the 4.6 firmware update instructions but I also haven't myself found it necessary.

But I do recall one case where a guy had updated the firmware in a black box Uniti or streamer (I forget which) and found that the DAB unit could see hardly any DAB stations. A factory reset fixed that.

I think the best approach is to think about a factory reset if something odd happens after a firmware update, like a feature doesn't work properly or similar.

best

David

Seriously? Reset to factory setting as best practice?! If I have to reset to factory settings or if firmware update resets my camera settings back to factory setting I will be very angry! What user setting can cause problems that is not anticipated and coded for? If this is the only way to yield a bullet proof install and problem-free upgrade, why would reset to factory settings not be automatically done as part of the firmware upgrade? Why suggest this in the end? Why not provide some tips and instructions at the beginning? Hope it’s just me who’s not inspired with confidence. 

David N posted:

Why suggest this in the end? Why not provide some tips and instructions at the beginning? Hope it’s just me who’s not inspired with confidence. 

If you have read the instructions you will have seen that they arranged so that you do each step in turn, so that's why it's at the end.

And I don't know what sort of tips or instructions at the beginning might be an alternative?

Anyway, you are probably fine not doing a reset.

best

David

bobbyrab1 posted:

I figured they wouldn’t suggest doing the reset unless they had a good reason so I did, it’s a bit of a pain and took me about 15 mins to reset all my radio and naming preferences, but that’s for a UniQ and 272, and fortunately it didn’t lose my Tidal playlists. From another thread above, Clive B had an issue after doing the upgrade which was sorted when he also did the factory reset, so maybe if you have no issue you don’t have to, I’d always be niggled that maybe not doing it the SQ improvement would be compromised. 

Here is the quote from Clive B........I fixed the display issue by doing a factory reset. It's also sped up the whole app. I had to relocate a few iRadio presets, but I so scarcely use these anyway. All pretty cool so far.

That’s true. I did do a factory reset to return the display to as it was before the upgrade. I only ever look at the display to see how long remains of the track to decide if I should wait for the track to end before doing something else. I also had to return the display auto-off time to 10s. The reset also meant I had to sort out a couple of iRadio preferences, but I so very rarely use that function anyway it was no real hassle. I’d never done a factory reset before, so it was all new learning experience. I should be getting a system automation lead on Monday, so there’ll be even more learning experience. Woohoo!

Well just for pig iron,  earlier (before the F1 qualifying)  I did a factory reset to remind myself whats involved.   I had already made a record of all the non-default settings when I "had" to do this one time as a beta test - & that is a most important time saver,   OK it doesn't take that long to re-config the settings back to personal settings if its all written down,  but considering some of the troubles that some people get into with just uploading the f/w & especially so if its not actually needed to "set" the f/w,  I don't see how Naim can expect this to be done.  

David Hendon posted:

If you have read the instructions you will have seen that they arranged so that you do each step in turn, so that's why it's at the end.

And I don't know what sort of tips or instructions at the beginning might be an alternative?

I am pretty new to Naim so I didn’t grow up with Naim. I don’t know if the recommendation to reset to factory setting is a standard clause in all and any Naim install guide. 

Anyway, this made me have a quick read over 4.6, 4.4, 4.3 and 3.22 and here are a few observations:

1. V4.6 & 4.4 has this clause about user should reset to factory setting. Older versions didn’t say this.

2. Firmwares are pretty far apart - v4.6:2018/4, v4.4:2015/10, v4.3 2015/6, v3.22:2013/11. Do 4.5, 4.2, etc not exist?

3. V4.3 firmware can’t rollback to old version once installed. I kind of hope that it has a ROM area where original firmware is stored allowing it to be restored to what I would call original factory settings.

So resetting to factory settings isn’t something that’s always been. That said should I not pay attention to it? Thanks to Microsoft, I have learnt that rebooting is a way to fix problems. Sometimes you need to completely rebuild machine to fix a problem. If something may happen it will. And if I am expected to wipe everything I have set up on my machine, it might be a good idea to warn me about that at the start. 

You said I am probably fine without doing a reset. I am just picturing Microsoft asking me whether I have tried to factory reset my machine at the first instance I contact support. 

Of course Naim isn’t Microsoft. Perhaps I need therapy to get over my anxiety. 

Glad someone else asked this - all seems to be working fine without the reset and it would be an nuisance to do

David N posted:

David Hendon posted:

 

Anyway, this made me have a quick read over 4.6, 4.4, 4.3 and 3.22 and here are a few observations:

1. V4.6 & 4.4 has this clause about user should reset to factory setting. Older versions didn’t say this.

2. Firmwares are pretty far apart - v4.6:2018/4, v4.4:2015/10, v4.3 2015/6, v3.22:2013/11. Do 4.5, 4.2, etc not exist?

3. V4.3 firmware can’t rollback to old version once installed. I kind of hope that it has a ROM area where original firmware is stored allowing it to be restored to what I would call original factory settings.

So resetting to factory settings isn’t something that’s always been. That said should I not pay attention to it? Thanks to Microsoft, I have learnt that rebooting is a way to fix problems. Sometimes you need to completely rebuild machine to fix a problem. If something may happen it will. And if I am expected to wipe everything I have set up on my machine, it might be a good idea to warn me about that at the start. 

You said I am probably fine without doing a reset. I am just picturing Microsoft asking me whether I have tried to factory reset my machine at the first instance I contact support. 

Of course Naim isn’t Microsoft. Perhaps I need therapy to get over my anxiety. 

Re your points:

1) OK

2) 4.5 was never released nor I think was 4.2. There are often gaps in the released update numbers.

3) There isn't such an area. A factory reset doesn't install old firmware, it just resets all the settings.

4) Resetting to factory settings isn't the same as a reboot. Naim do still want you to do the reset after installing firmware and this is the first question if you report something unexpected happening, but I wouldn't worry about what they might say if you don't do it!

best

David

David Hendon posted:

Resetting to factory settings isn't the same as a reboot.

A reboot is done as the final phase of the f/w update.   

Re the factory reset.    I have been updating f/w since around v3.2 (2014) & a reset was not called out.   I first remember it as a specific instruction in a beta when BBC HLS service was incorporated.   I enquired about the need for a reset after HLS was installed & was told it was not needed.      Lets wait & see but I suspect it might get dropped.

Maybe Mike. But you may see in another thread some conversation between me and Naim about an issue updating to 4.6 from 4.3 and the immediate suggestion back was to do a factory reset (which didn't resolve the issue actually).

best

David

I have done the firmware upgrade for my ND5XS and it sounds great.  Crispier, cleaner and more dynamic than ever before!  All without factory reset.

Just listening to the FFH station on iRadio - fabulous sound.

ND5XS, SU 1, Neat Motive 2

Good job with this software update Naim!

Robert Burgess posted:

Pev posted:

No you should not have to do a factory reset - where did you get that idea?

It was mentioned at the very end of Naim's downloaded Update Guide: "Once the update is complete then you should perform a Factory Reset of your streamer - This can be done from the IR remote using the Tools-> Factory Settings-> Reset All Settings menu option." Guess they're just being overly cautious. 

If I’m going to do factory reset on my NDS after I did my update,do. I loose anything from my settings?

meni48 posted:

Robert Burgess posted:

Pev posted:

No you should not have to do a factory reset - where did you get that idea?

It was mentioned at the very end of Naim's downloaded Update Guide: "Once the update is complete then you should perform a Factory Reset of your streamer - This can be done from the IR remote using the Tools-> Factory Settings-> Reset All Settings menu option." Guess they're just being overly cautious. 

If I’m going to do factory reset on my NDS after I did my update,do. I loose anything from my settings?

Yes you lose all your settings. It takes it back to as it came out of the factory, except with the new firmware.

best

David

David Hendon posted:

meni48 posted:

Robert Burgess posted:

Pev posted:

No you should not have to do a factory reset - where did you get that idea?

It was mentioned at the very end of Naim's downloaded Update Guide: "Once the update is complete then you should perform a Factory Reset of your streamer - This can be done from the IR remote using the Tools-> Factory Settings-> Reset All Settings menu option." Guess they're just being overly cautious. 

If I’m going to do factory reset on my NDS after I did my update,do. I loose anything from my settings?

Yes you lose all your settings. It takes it back to as it came out of the factory, except with the new firmware.

best

David

I understand.... but what settings do i loose? is it something important? i don't care about favorites radio or music

meni48 posted:

David Hendon posted:

meni48 posted:

Robert Burgess posted:

Pev posted:

No you should not have to do a factory reset - where did you get that idea?

It was mentioned at the very end of Naim's downloaded Update Guide: "Once the update is complete then you should perform a Factory Reset of your streamer - This can be done from the IR remote using the Tools-> Factory Settings-> Reset All Settings menu option." Guess they're just being overly cautious. 

If I’m going to do factory reset on my NDS after I did my update,do. I loose anything from my settings?

Yes you lose all your settings. It takes it back to as it came out of the factory, except with the new firmware.

best

David

I understand.... but what settings do i loose? is it something important? i don't care about favorites radio or music

It'll depend on which custom settings you had selected prior to factory reset.

In my case, I had "show volume control"  on the Naim App, together with "enable remote control" on my 552.

The reset wiped them clean, but it was a simple matter to re-enable them both.

You can easily set them all back, but it's like your streamer came straight out of the factory, so all the things you did to it after you unboxed it are forgotten. There's nothing to be scared of.

best

David

Thanks