Issues with UPnP behaviour: Return to Library from Play Queue

Posted by: NickBiden on 09 April 2018

So I have upgraded the firmware on my UnitiQute, as instructed by the recent email and have also upgraded the Naim App on my Android phone (Xperia XZ Compact).

The issue that I have is that whilst I am able to navigate the UPnP source and stream my selection I am then unable to return to the library to select something different. Hitting 'back' from a the display of what is playing currently takes me to the app home screen. Selecting UPnP from there effectively gets me a blank screen and, again, hitting 'back' takes me to the App home screen. 

The only way I can select a new album is to go to my phone settings and 'Force Stop' the app and restart it. Clearly this is not an acceptable long term solution, especially with a technophobe spouse.

Anybody got any ideas what's happening?

Phone is running Android 8.0.0

Naim App is 2.6.0, Streamer firmware is 4.6.0

UPnP server is Melco N1, running a Twonkyserver

 

Thanks

Posted on: 09 April 2018 by Huge

I get exactly the same thing on my tablet.  It's a fault with the App not with UPnP AV.

I believe it's being caused by a race error combined with poor control of the network sockets object.

Do you have a different Android device you can use?  In my case it fails 100% on the tablet, but works reliably on a Lenovo P2 'phone (albeit with some idiosyncrasies).


If it worked OK with a previous version of the App, Naim support can provide you with an older '*.apk' to reinstall the older version.

Posted on: 09 April 2018 by NickBiden

Thanks for the reply. 

Yes, I have an Xperia Z tablet, running Android 5.1.1 with the same App Version 2.6.0 and it works as it should.

Does this, perhaps, suggest an incompatibility between Android 8.0.0 and the latest App version?

Posted on: 09 April 2018 by Huge

My tablet (not working) is Android 5.1.
My 'phone (working) is Android 6.0.1.

so... 

Posted on: 09 April 2018 by gert

This issue is not new for the android version of the app. I see this on a Nexus 5 (Android 6.0.1 I think) since some weeks or months. The iOS app does work fine though.

Posted on: 09 April 2018 by Huge

Indeed, I've been having variations of this same issue since sometime last year.

As it varies from device to device even on the same OS, I don't think we can be certain that the iOS app works fine on all iOS devices!

Posted on: 09 April 2018 by SB

It was there before the Firmware update, so not related to that. Numerous posts have been made about the deficiency of the Android app.
It is very annoying and about time Naim got it sorted...

Posted on: 09 April 2018 by Huge

From a technical perspective, it's an issue to do with recovery from dropped network connections (almost certainly the handling of the sockets object in the OnRestart() and OnStart() event handlers).  It seems to be related to the timing of the sequence of events and how these relate to the events from the Document/View model objects.

Posted on: 09 April 2018 by NickBiden

Just to update: I also have a Muso Qb, running firmware 1.5.00. This exhibits the same behaviour regardless of whether I use the phone (android 8.0.0) or the tablet (android 5.1.1)

There is a difference in setup: the UnitiQute is wired (gigabit over cat6) and the MuSo Qb is over WiFi

I have managed to avoid Apple products thus far...............

Posted on: 09 April 2018 by Huge

Indeed although it's an app problem, the streamer, network transport and DLNA Media Server(s) can still affect the timing of events in the app and thus affect whether the problem occurs in practice in any given setup.

Posted on: 09 April 2018 by NickBiden

oh and volume control on multi-room mode has now gone AWOL as well.......(controlling from the phone with UnitiQute as master). I can see that the two streamers are in multiroom but I have NO volume control options as the sliders are greyed out.

It also appears that the handshake when you change the control from one app session to another (phone to tablet) causes no end of issues but that is probably another thread............

Posted on: 01 June 2018 by Squidfacedboy

I've had the same proverb problem with my system (SuperUniti, UnitiServe and MuSo QB) since the update to Android 8.

I find that doing a force sost on the Naim all fixes it, but it is ridiculous that for a system the price of Naim equipment that the control software on a major operating system can be such poor quality.

Posted on: 01 June 2018 by gert

Sorry, but what is a "sost"?

Posted on: 01 June 2018 by David Hendon

I bet it's autocorrect for "reset"!

best

David

Posted on: 01 June 2018 by gert

Ok, that makes sense. I thought that it might have been an english slang vocabulary that I do not know and that I cannot find in the dictionary.

Posted on: 01 June 2018 by Squidfacedboy

Yep - it was supposed to be "force stop". Stupid autocorrect. Or more probably stupid fat fingers - I'm not sure what sort of autocorrect would come up with "sost"

Posted on: 05 June 2018 by Bouba

I have the same problem and yet I'm on iOS on an iPhone 8 plus, same issue when using the ipad. I already wrote to naim through the feedback section of the app maybe 10 times; with no fix proposed ever since. I thought that my Synology was the culprit, but all my other devices can find it on my network. 

Even more annoying; I'm unable to browse through the "Artist/Album" section of the UPNP / Server section of the app. The sreen will just go "blank" with no content at all to be displayed. I have to kill the app and restart from fresh to be able to see the content in that section. 

Annoyingly enough, I'll be able to browse the artists, albums, genre, sections etc. 

Naim just keeps telling me that my network (all devices installed in the same living room) is certainly to blame. Sad 

 

Posted on: 05 June 2018 by Huge

Naim have acknowledged that there's a problem with the app and, to quote a member of the company, when speaking of the current state of the app...
"It's not good enough; but we're taking steps to improve it; these steps include recruiting new staff to fix the problems."

The job adverts were published some time ago, so this isn't hogwash or marketing speak; Naim really are determined to sort it out, and there is hope for real progress.