Nova and Acrylic plate

https://forums.naimaudio.com/to...or-am-i-just-unlucky

thanks James so it is a known issue, wasn't aware of super glue which can last for years.

I do feel having such plate could have been avoided totally, it makes the unit fragile, now i will think twice before moving this device. Whatever the glue does, acrylic plate wont be as strong as metal and that is a shame. What if the plate breaks while moving the unit?

They could have had a small slot in the metal casing with acrylic to flash light on the logo, and may be charge 100£ more for it, if cost was the issue. Doesn't make sense to cut corners on reference level product IMHO.

It is a shame that a company renowned for quality builds has this type of problem and it must be very dissapointing as a new owner.

A bit disappointing but the issue seems resolved. It looks to be a fine product so hopefully this is just a minor early lifecycle blip.

 https://forums.naimaudio.com/topic/

Ah but that was when plastic jugs were plastic jugs

Adam Meredith posted:

Bob the Builder posted:

It is a shame that a company renowned for quality builds has this type of problem and it must be very dissapointing as a new owner.

Some things can't be said often enough - apparently. 

https://forums.naimaudio.com/topic/ 

Adam,

I was into therapy for more than one year. One thing I discovered is that humour and sarcasm are not the same thing, and another is that facing each situation with a sarcastic attitude hasn't helped me live better one iota. I wish you best and better results from the use of sarcasm than I a have gotten from life so far.

M.

Sarcasm is a type of humor, some call it the lowest form. No one doubts there's bad tape involved with faulty Nova acrylic plate mounts. The crux of the matter is how did Naim choose to deal with that issue? Apparently by continuing to deiver faulty items to consumers.

Alternative soultions? Remove faulty units from the supply chain and correct them. Assuming units were in the chain before removal was possible, have dealers make the fix prior to delivery to consumers.

No, the evident process by Naim is to deliver all units and then have the buyers identify those that are faulty after taking them home. Those buyers are required to return the unit for remediation. This means the consumer has to buy the item in good faith, take it home, use it, discover the fault, then return it to the dealer for a fix.

An additional trip for the buyer back and forth to the dealer, time without the unit, not to mention efforts to unplug, unshelf, and rebox the unit for transportation. Ditto in reverse when the fixed unit is returned.

Naim's current approach tells me that they don't really have a handle on which units recieved the faulty tape. Or perhaps Naim assume their customers are satisfied to accept that a rouge batch of tape from a supplier is culpable, not Naim (though they are embarrassed). Either way, who bears the burden? Naim? Seems to me they've left the burden on their consumers, but maybe my logic is as faulty as the tape.

You know what: I just put a tiny bit of folded paper under my Star when this plastic thing fell off. It’s still there after a month or so. I don’t really care much about it. It looks rather normal. Sounds good too.

I got my Star replaced by Naim. The bar fell off after a dsy

Olek_K posted:

You know what: I just put a tiny bit of folded paper under my Star when this plastic thing fell off. It’s still there after a month or so. I don’t really care much about it. It looks rather normal. Sounds good too.

I think the question is not whether it affects sound OR we can leave with it? 

Question is can this be fixed permanently.

Adam Meredith posted:

joerand posted:

Sarcasm is a type of humor, some call it the lowest form. No one doubts there's bad tape involved with faulty Nova acrylic plate mounts. The crux of the matter is how did Naim choose to deal with that issue? Apparently by continuing to deiver faulty items to consumers.

Alternative soultions? Remove faulty units from the supply chain and correct them. Assuming units were in the chain before removal was possible, have dealers make the fix prior to delivery to consumers.

No, the evident process by Naim is to deliver all units and then have the buyers identify those that are faulty after taking them home. Those buyers are required to return the unit for remediation. This means the consumer has to buy the item in good faith, take it home, use it, discover the fault, then return it to the dealer for a fix.

An additional trip for the buyer back and forth to the dealer, time without the unit, not to mention efforts to unplug, unshelf, and rebox the unit for transportation. Ditto in reverse when the fixed unit is returned.

Naim's current approach tells me that they don't really have a handle on which units recieved the faulty tape. Or perhaps Naim assume their customers are satisfied to accept that a rouge batch of tape from a supplier is culpable, not Naim (though they are embarrassed). Either way, who bears the burden? Naim? Seems to me they've left the burden on their consumers, but maybe my logic is as faulty as the tape.

I shall, in future, strive for sardonicism - the highest form of wit.

I do feely apologise for posts. My assumption was that Naim would be making their best efforts to do right for customers. I no longer work at Naim and, therefore, lack your inside knowledge as to details of: numbers of units affected and measures (not) put in place to both prevent faulty units passing to customers and expedited actions by dealers.

How many units have shipped and how many were supplied with this problem? How long did Naim continue to ship them (faulty units) after they became aware of the cause? Was it old tape or a faulty batch?

To stay in tape terminology: lets rewind history a bit. We - the omniscient of this forum - said that Naim should have used paw-crafted omnipotent tape by Shelob in Middle Earth. What happened? The junior head of sticky business at Naim misread the production instructions and interpreted rear - tape - rear by reel-to-reel tape and he (assuming it is a he) took the tape of the last produced Revox from Naims cantine and used that. All what sticks now is an omnipresent issue to Naim.

* sorry to those who think that the Hificorner is for free advise. It isn't.

Can't wait for the first Statement to fall in half.

It did, so they hit on the idea of placing the preamp between the two halves of the power amp. 

Hey guys,

I got my brand new Nova two weeks ago and the acrylic plate starts falling off already! So my question is now, is there really a fix out there by Naim that solves that problem? I read in this forum here that some people got a replacement Nova and had the same problem with their second or third device too.

It‘s sad to know that it can happen again, because it‘s annoying to send the device back (disassembling, boxing and sending it back, the time without music and everything backwards again when receiving the new device).

Did someone repaired this on his own? Did someone just asked for a discount, was that possible?

Thank you and best regards!

Olek_K posted:

You know what: I just put a tiny bit of folded paper under my Star when this plastic thing fell off. It’s still there after a month or so. I don’t really care much about it. It looks rather normal. Sounds good too.

Could be a good reason to get that Peter Belt hologram strip out of the man draw. Might make it sound better.

Sticking with a folded papar that holds that plastic plate is just curious for a 5000€ piece of quality kit.

Get on to your dealer, it’s a known fault, they will repair or exchange.

arekey posted:

Hey guys,

I got my brand new Nova two weeks ago and the acrylic plate starts falling off already! So my question is now, is there really a fix out there by Naim that solves that problem? I read in this forum here that some people got a replacement Nova and had the same problem with their second or third device too.

It‘s sad to know that it can happen again, because it‘s annoying to send the device back (disassembling, boxing and sending it back, the time without music and everything backwards again when receiving the new device).

Did someone repaired this on his own? Did someone just asked for a discount, was that possible?

Thank you and best regards!

Well am in similar situation, the good news is my dealer has received the kit ( read better glue ) with which he is going to fix the plate. Will update how it goes, should happen this week.

I thought this was meant to be a bad batch a few months back? 

hi, we did have a bad batch that is true, so i'm surprised. The team have confirmed that the bad material has been quarantined, the root cause identified and a new material is now in use. [@mention:74356846550291859] i'll contact you directly 

Trevor

Trevor Wilson posted:

hi, we did have a bad batch that is true, so i'm surprised. The team have confirmed that the bad material has been quarantined, the root cause identified and a new material is now in use. [@mention:74356846550291859] i'll contact you directly 

Trevor

Ähhh [@mention:1566878603913713], I think you should contact me too. My Nova is just 2 weeks old. I'm very suprised I still got a Nova with that bad batch?!

[@mention:73793444644784753] done sir.

Trevor

I've read this and the other thread on this topic but am still not clear on the situation. I have one of the first Novas to be released and the plastic strip has started to come off on the left where the light is and therefore there is a leakage of light which looks a bit crap but otherwise I am delighted with my Nova.

I read that many people have exchanged their Unitis that have this problem but I am reluctant to go through all the faff of returning it, especially as it seems to take so long and my dealer is over 100 miles away. Common sense tells me a dab of superglue will fix it but there are two thoughts that are holding me back from doing this myself: will it invalidate my warranty? and is there a "service port" behind the strip as mentioned in the other thread on this subject?

A straight answer from @Naim would be very welcome.

Pev, I don't know, so you're probably best asking your dealer or Naim as to your best option going forwards.