Uniti 2.6.1

i was following the thread “ 4.6 update and sound quality “.  Some were not satisfied by the update. 2 members installed again 4.3 update but after some days installed again the 4.6. For an unknown reason, this second 4.6 update was successful for sound quality:  the sound was now different from the first 4.6 update.

Perhaps some can try to install 2.3 back and after install again 2.6 1?   who knows, it may work.

French Rooster posted:

i was following the thread “ 4.6 update and sound quality “.  Some were not satisfied by the update. 2 members installed again 4.3 update but after some days installed again the 4.6. For an unknown reason, this second 4.6 update was successful for sound quality:  the sound was now different from the first 4.6 update.

Perhaps some can try to install 2.3 back and after install again 2.6 1?   who knows, it may work.

That's what I did and it sounds thin. I am not giving up yet though I have some ideas to try.

One other thing though 2 bugs with this firmware that I am getting, auto power offs the when listening to analogue input unless I turn it off in app. Had this with 2.3 they seemed to fix it on 2.6 but back again in 2.6 1. The other bug,  inputs stop responding completely so you cant change source, neither the remote or app can change it. Reboot is only option. 

I still feel I prefer 2.3 for overall warmth of the sound, but I'm now concluding that 2.6.1 is a big improvement on 2.6.

With 2.6 (and bearing in mind I up/downgraded numerous times to compare with 2.3) there was a distinct lack of bass/low mids - yes it was controlled but more neutered and polite than enjoyable.  2.6 was distinctly uninvolving for me and was like having a cheap radio on in the background.

2.6.1 like 2.6 has a flatter more forward soundstage (too 'in your face for me', prefer more depth).  There is less  warmth, and some harshness in the upper frequencies, BUT accepting less warmth (colouration) there is considerably better control and authority in bass/low mids that I'm finding very enjoyable.

I'm pretty convinced that the 'loss of volume' people found with 2.6 was due to more attenuated bass/low mids, but there is no such attenuation in 2.6.1 for me now (did a factory reset do this???), and more importantly foot tapping has returned when songs play and it's not fatiguing.

As noted, suspect I still prefer 2.3 overall but with some material 2.6.1 is starting to shine.

I noticed in another thread by [@mention:1566878604014936] that his unit has developed a popping sound through the speakers when powering on/off. Since 2.6, I also have that issue (mainly the left channel). I'm wondering if that's a clue as to something being wrong with our units since the updates, hence us both being unhappy with the sound. Does anyone else have the pop when powering up the unit?

dave-mac posted:

I noticed in another thread by [@mention:1566878604014936] that his unit has developed a popping sound through the speakers when powering on/off. Since 2.6, I also have that issue (mainly the left channel). I'm wondering if that's a clue as to something being wrong with our units since the updates, hence us both being unhappy with the sound. Does anyone else have the pop when powering up the unit?

I also have popping (and seems that left chanell pops a little bit louder).

But it only occurs when server (uPnP) mode is off. If I turn ON server mode, then popping is so minor, that hard to notice it. But in this situation the problem is that unit always hums, because transformator works for server mode purposes (it is always on).

I think it is normal.

I just posted this on the other Thread „Nova - Blew speaker“...

I also can confirm that loud popping sound on my Nova (with B&W speakers) while powering on the Nova. It‘s also louder / only on my left speaker (I have to precise that more accurately next time). It seems to happen only after the nova is off / in standby mode for a while and only while waking up / powering on the nova due to sending music to the nova via network / Apple AirPlay. That popping sound is really loud and there is a loud trafo noise / hum before popping for some seconds. So that popping is announced and I know it will be coming before.

My nova is just one month old right now and on the latest  firmware. I have so much different problems with my nova unit additionally also described in other threads - „Clicking on the Nova“ (that repeating relais flipping / clicking sound while the nova is off / in standby mode) and „Acryl Plate on Nova“ (that loosing acryl plate on the nova because of a faulty adhesive tape). I‘m very very disappointed with my nova at the moment. My dealer tries to get a replacement device but the german naim distributor just wants to repair the unit as soon as all these problems are officially known. I took pictures and videos with all these problems and did send them to my dealer and the Naim distributor.

after 2.6.1 the HDMI ARC on nova has stopped working, has anyone tested it?

hifinewbie posted:

after 2.6.1 the HDMI ARC on nova has stopped working, has anyone tested it?

I currently can't test my unit, by my friend told me, that on his Uniti HDMI dissapeared (no HDMI selection from input menu). But he is not sure, was it on new unit or maybe HDMI dissapeared due to update 2.6.1. He never used HDMI, only tried it after update 2.6.1. Also, reverting back to 2.3 do not fixes the problem. No hdmi also with update 2.3.

Do you see HDMI in input menu?

HDMI input is there, and the HDMI ARC is also working now after 3-4 restarts :-), not sure what fixed the issue.

Seems to me NAIM has a lot off problems to solve with the Uniti"'s 

Is it uniti firmware not relate to CORE ?

No it doesn't relate to Core.

best

David

Hi all,

We do have issues, to say we don't experience issues would be disrespectful.

We do not have a significant number of them, but those issues we do have are important to the customers that are experiencing them, so we take them seriously.

The team are on the case and I trust them to work through them carefully and systematically with diligence.

These products contain over 2 Million lines of code - they are class leading products in both performance and features and this will always bring some difficulties.  As they say, “if it were easy everybody could do it”.

We will resolve the problems as we move forward, but it is fair to note that compatibility issues also appear due to other manufacturers changing their code. It is a constantly evolving space, and one that Naim entered aware of the difficulties. We felt that avoiding these features completely, while easier for us in the short term, isn't right for our customers in the long term.

We want and intend for our customers to experience great sounding music and have fun via our products.

However, it is also important to note that given the high sales of the Uniti products the extremely low percentage level of problems is highly encouraging for us but doesn't absolve us of fixing those issues that remain. A tiny percentage of a large number is still too many.

The forum conversations that take place here, can sometimes focus on the negative and even more rarely reduce in quality to a type of ‘feeding frenzy’ and these impact existing customers, new customers and those within Naim, (as we are all human and also take pride in our work - perpetual ‘bashing’ takes its effect on us too). 

The internet is a hugely powerful and strong place for feedback, and this forum is a part of that and as such a fantastic tool, but I would like to say that to focus on negatives isn't why this forum was instigated by my predecessor (Paul). It was created as a place to share and enjoy our collective enjoyment of the music.

It obvious that a forum can be used for customer support, which we embrace (sometimes not as strongly as others may like, but we do!). Whether the comments are positive or not, it is feedback and useful feedback, but I do not wish to see our forum risk degenerating into a place of negativity and agenda grinding.

The forum rules are "open", and we do not moderate people without reason, nor do we eject the negative individuals if they have opinions or comments that aren't positive towards us. We choose to embrace the customer for all feedback not just that which is "nice towards Naim".

However, I would like to ask that we remember this forum is about the music and the enjoyment thereof, and to keep things in perspective.

We have always reserved the right to place a member into moderation or to act where we have seen the forum being used as a vehicle to press a particular negative agenda. Recently we have seen a rise in these individuals.

While opinions are good, actively damaging/being negative for whatever the reason isn't fair to other customers of the Naim whom wish to use this space to share their joy, enjoyment and tips for improvement/help - and these customers are now complaining to us direct about the negatives, and that cannot be ignored. Criticism is fine but keep it constructive please.

To those that this post addresses as the overly negative naysayers, you are welcome to stay or not as you wish. I only ask that you remember the reason for our love of music,     enjoyment    , and consider your actions/words and how they add to the enjoyment/furthermore of our community.

Trevor

Thanks Trevor, and thank you for addressing the problem I am currently having with my unit, Its very encouraging to see this level of customer service. 

Totally agree with Trevor's post - especially about the "feeding frenzy". 

Some people seem to take the posts on this forum as a representative sample of users' experiences with the new Unitis. This is, of course, wildly unrepresentative. The Units are fantastic products and I am absolutely delighted with mine. 

Since raising the issues i had a VERY positive experience, the MD (Trevor Wilson) has taken a personal approach which is VERY unusual for any major company. To say he and his team have bent over backwards and pulled out the stops to not inconvenience me is an understatement, to respond personally out of hours and weekends in amongst what most be a FULL ON launch phase of MAJOR products (ND555/NDX2) is a testimony to strong leader wanting customers to enjoy the product/music.

I must add though in 20 years of Naim ownership, the only time i ever called Naim was once (15yrs ago) to service my 250s, which in itself testimony of quality.

I tested Nova twice, worked flawlessly....

Time to listen to some music for me.

Obsydian posted:

Since raising the issues i had a VERY positive experience, the MD (Trevor Wilson) has taken a personal approach which is VERY unusual for any major company. To say he and his team have bent over backwards and pulled out the stops to not inconvenience me is an understatement, to respond personally out of hours and weekends in amongst what most be a FULL ON launch phase of MAJOR products (ND555/NDX2) is a testimony to strong leader wanting customers to enjoy the product/music.

I must add though in 20 years of Naim ownership, the only time i ever called Naim was once (15yrs ago) to service my 250s, which in itself testimony of quality.

Totally agree. 

Obsydian posted:

Sorry to yes 2.3, for me Chromecast did not work states not supported, as I was waiting to try Qobuz.

That's odd - I've just reverted to 2.3 to try to get Chromecast working and it does for me.

I really can't believe what I've just read in Trevor's post above ... 

Some may applaud it, I actually find it insulting and dis-respectful.

Trevor, if you wish to denigrate some users who have had less than happy experiences with firmware updates and label them as "bashers" and "pushing a negative agenda" then you have completely mis-judged or chosen to not understand what has happened.

 I only ask you "to remember" the reason why I chose to purchase my Naim products in the first place ... it was the sound the product made, a sound like no other.

This "sound" can no longer be relied upon if firmware is changed.  

Sorry to say but I  agree to a certain level.

Probably we can categorize the Uniti ranges feedback into 3 categories,

One coming from Naim fan base who has been enjoying the Hifi music for years if not decades without much trouble. They are optimistic about Naim to eventually fix all the bugs.

Second coming from Naim newbies who discovered Naim world through trusted word of mouth like friends, colleagues and experts, they expected this product range to "JUST WORK" on all accounts (music,TV audio,multi-room etc.), I'm one of them.

Third coming from social media frenzied folks who are trigger happy to feed on negative sentiments.

I feel the second category folks had set high expectation from Uniti range they need to adjust there understanding,  This Uniti range as Dr. Trevor mentioned has 2 million lines of code and it is first gen product which is not yet exposed to all the variables. But we can take heart from the fact that issues are acknowledged and are being worked upon. We just need to ensure our issue is logged through proper channel into Naim support and then need to hang on and believe eventually things will fall in place with whatever issues you may have.

Third category we may have to moderate a bit, if it adds no value. Haven't found many doing this on this forum though, i'am just 2 months old on the forum so i may be wrong.

no offence to anybody, just my honest observation.

No offence taken. An observation I often see is that there are fans of Naim who can"t stand any form of crtiticism towards Naim.In their eyes it is impossible for Naim  to do anything wrong.  whatever they do. Even if Naim is to bring out an ordinary shoelace with the Naim Logo on it, they fall to the ground in great admiration. 

hifinewbie posted:

Probably we can categorize the Uniti ranges feedback into 3 categories,

One coming from Naim fan base who has been enjoying the Hifi music for years if not decades without much trouble. They are optimistic about Naim to eventually fix all the bugs.

**SNIP**

no offence to anybody, just my honest observation.

I'm a long-term NAIM user, but this doesn't quite match my experience.  part from the delayed launch of multiroom, I didnt hit any of the issues other people saw. So once multiroom was launched I have a system doing exactly what I want. I do have a simple usecase, I just stream from a NAS and Tidal (and rare use of IRadio).

So I do feel for the people who have suffered the bugs and SQ issues, this isn't trying to gloss over the real problems they have had, just that for me I believed that they'd add the delayed feature which they did and I now have a system which sounds good and does everything I want.

fred47 posted:

No offence taken. An observation I often see is that there are fans of Naim who can"t stand any form of crtiticism towards Naim.In their eyes it is impossible for Naim  to do anything wrong.  whatever they do. Even if Naim is to bring out an ordinary shoelace with the Naim Logo on it, they fall to the ground in great admiration. 

Ordinary shoelace!?!?!? How dare you?!?!?!? Before I tied my shoes with Naim PowerLaces(TM), I was a terrible dancer. Now I am legendary for my timing on the dancefloor, at least I think that's why people call me a PRAT.