... Beyond the call of duty
Posted by: ken c on 18 July 2018
may I take this opportunity, on this forum, to say a BIG thank you to Phil Harris for the huge amount of time and effort he has spent sorting out my music shares/stores. that kind of support may seem expensive on the surface but I know for sure that it will definitely pay dividends in due course.
to be honest though, perhaps I shouldn't be surprised -- I have always had excellent support from Naim Audio in my >30 years Naim ownership.
enjoy
/ken
Well said Ken. Phil and the others at Naim Support have also been of great help to me in the past.
Although apparently expensive, this is partly what makes Naim gear such good value. As you say, this 'investment' in Naim's support I am sure pays for itself many times over with the customer loyalty it helps create.
A win-win situation you might say.
Phil's dedication is typical of the company. Every Naim person I've come into contact with either on the phone or face to face has been highly professional and above all, willing to help.
Good to hear Ken, that is part of what we pay for with Naim and that is one of the reasons I use Naim products.
I have often wondered if other companies like Chord etc are as good. I was looking at the Blu2 spec and noticed it has a Philips cd mechanism, no out of production, do they like Naim keep several for every one sold. Anyhow came to the conclusion I did not want a CD player and would go Naim streamer route.
Gazza, I think you’ll find many small Hi-Fi companies have a passion with support such as with Chord Electronics (of which I have also always been impressed with their support and why I also use their products too) . The good thing with Naim is that it has kept this passion as it has got bigger.
Thanks Simon, good to hear you have been impressed with Chord, word of mouth on these qualities are invaluable.
???? KEN C,....I agree.!!
I copy in here what I wrote in another thread a few days ago,I think my post fits better here.
------------------????????????????????????????????????------------------
✨????????❤????❤RESPECT❤????❤????????✨
I feel happy in my heart,I shall explain why.!
◾I have only the last week seen Naim's MD Trevor Wilson,being into two threads and give respons,trying to help.
Tackled the issues that Naim customers have raised here on the forum.
In other words,been involved in trying to resolve any problems more quickly.
◾Richard Dane,..always quick to help,as well as bringing any problems that members take up here to the right instance with Naim.
◾Phil Harris of Naim,...an example that I never forget......
"6-8 months ago,a Friday at:15,30 wrote a member here on the forum about a problem with his streamer,..he can not play with it.!
Richard Dane replied in the thread at:16.00 that he had sent the question on to Phil Harris...who will contact the costumer on Monday...(It was still a late Friday afternoon.... "my comment").
At: 20.00,the same Friday-evening,the member writes here that now the streamer works again, he was very,very happy to be able to play music over the weekend.
He had been helped by Phil Harris an hour ago ????.
This on a late Friday-evening,..and definitely after the working hours,....absolutely incredible....RESPECT..!!!
I mean,..Phil Harris is of course employed by Naim,he does not own the company...and yet such dedication.
I have never heard of something like this from any other Hifi company,....here we talk about passion and customer service far,far beyond the ordinary.
A Tribute to you three who been mentioned here,it is at least for me examples like this,that makes it feel special to be part of the Naim family.
With Respect...
/Peder
Phil fixed my QNAP backup a couple of years back at 2100 on a Friday evening and Trevor has twice provided other fixes outside office hours. Wonderful blokes both.