So, like others on these forums, my display has developed a fault - less than 9 months after my warranty has run out and i've been told its going to cost roughly half the value of my unit to replace it. I bought a Naim product because I placed trust in the engineering. So is it poor engineering, because someone missed out 'robustness' from the requirements specification, or good engineering because it's failed just outside the warranty period?
Either way, I consider it poor quality - with the reports i've seen on this forum of failing displays and software issues, its arguable whether the products consistently meet customer requirements (see requirements for certified quality management systems).
Posted on: 31 August 2018 by gert
My naim dealer has told me that naim charges only a fixed amount of approx. 300€ for a repairing service, nevertheless what is broken. In my case a digital circuit board in a uniti1 had to be replaced that maybe would have been more expensive. So I doubt that it will be half of the cost of the unitiQute. It would be best to ask your dealer or the naim support.
Posted on: 31 August 2018 by Richard Dane
Very sorry to hear of your pain. The trouble with displays and OLEDs in particular, is that they seem to be a bit like CD mechanisms. We know they will, at some point fail, just nobody knows quite when. A few die early, some after some years, others will likely live on and on. OLEDs are a great screen to use for audio because they don't pollute the audio like so many others do, but a number of them do seem to fail a bit earlier than the other types. I would guess that Naim chose the OLED on the basis of sound performance over anything else. I have mine set to switch off when not being used and so far haven't had any OLED failures on any of my Naim kit. But at least Naim can still replace if they do eventually die.
