I am using BNC to connect my Core to my Dac. There are times that the L and R channel are swapped when the Core is resumed from standby.
To put the Core back to normal, I need to press the power button on the Core to turn the device OFF, and then wait for a few seconds to turn it ON again.
It happened 7 to 8 times since I purchased the unit 2, 3 months ago.
Wonder if any Core user encountered the same problem.
Is it a software bug or hardware issue ?
Posted on: 01 September 2018 by ChrisSU
How odd! If the Core is doing this, I’m sure Naim would want to fix it, so I would get in touch with support and make them aware of it.
Posted on: 01 September 2018 by tmtsui
Frankly speaking, I am very disappointed towards Naim's support. I have another post about Core not playing music after resume from standby. I sent an email directly to one of the supporting guy about a month ago. Nothing heard from him at all, not even a message about receiving my email. That's why I am posting my two problems here, hoping that someone may have an idea about what's happening in my unit.
Posted on: 01 September 2018 by David Hendon
This is not a problem I have seen reported before and it is quite hard to imagine how it happens. I suspect that if you do get to talk to a Naim support person, the only advice they could give is 1) Try a factory reset and if that doesn't resolve it, 2) talk to your dealer.
And I suspect this is the same for your other problem.
I haven't myself used the Naim Uniti support which Naim have outsourced, although I've read many posts that either complain about or praise it, but in general with all of Naim support I would say if you don't get a reply to an email within one day, you aren't going to get one and it's better then to phone them and talk to someone.
best
David
