Tidal - Can't Play Track Skipped

Posted by: TK421 on 07 October 2018

Hi all,

This is driving me mad!

Last week I tried to play the new Alt-J album and was confronted with the above message.

This week I have tried to play:

A Star is Born; Imagine; WAX and same message every time.

However, it will play:

Wanderer; Solo Anthology and many others....

What do I need to do because the same as Tidal I am stuck?

Posted on: 07 October 2018 by Mike Sullivan

I has a similar issue the other day. A power off and restart of my Nova fixed it.

Posted on: 07 October 2018 by TK421

Well I wish I could say that worked. Alas, nope.

Still the problem with the albums mentioned earlier.

Posted on: 07 October 2018 by easeback1

Tidal was unusable for me last week but has been working flawlessly this weekend (without me changing any system settings). I also had the issue of only certain tracks loading.

Conclusion: seems there's not a lot I can do at my end to improve Tidal performance (after much tweaking, resetting, etc.).

It's great when it works and when it doesn't, switching over to other sources helps preserve my sanity.

 

Posted on: 07 October 2018 by TK421

Update - Can play the problem albums on our Sonos speakers but still no luck on the Naim.

Ridiculous, must be the flaky Naim app working it's Black Magic yet again.

Posted on: 07 October 2018 by J Saville

Have you tried signing out of Tidal within the Naim app, then signing back in again? Settings > input settings > tidal

Posted on: 07 October 2018 by TK421

Just tried this twice to be sure, still won't play A Star is Born; WAX nor the new one from Alt-J.

It will play a version of the Imagine album (10 tracks) but not the version with 61 tracks.

I appreciate it's not the end of the world, but I'm just curious now as to what the problem actually is. Personally, I don't think it's a Tidal issue (they work on the Sonos) it must be the Naim app.

Thanks for your help anyway.

Mike

Posted on: 07 October 2018 by ChrisSU

As far as I can tell, I'm not seeing this problem. If the Alt-J album you are referring to is Reduxer, it plays fine here. It's a bit hard to tell what the other items are from your brief description - is that A Star is Born by Barbara Streisand? 

Posted on: 08 October 2018 by TK421

Yes the Reduxer album will not play on my 272 but plays without a hitch on the Sonos.

The Lady Gaga version of A star is Born will not play on my 272 but plays without a hitch on the Sonos..

KT Tunstall - WAX will not play on my 272 but plays without a hitch on the Sonos.

I suspect there are others but these are the ones I have found so far.

Just completely puzzled as to why this is the case.

 

Posted on: 08 October 2018 by ChrisSU

Strange, those 3 all play OK for me on either the Tidal app, or my NDX via the Naim app. Is the text greyed out on the app? I wonder if the Tidal server is getting your location wrong for some reason (e.g. if you are running a VPN) as some material is not available in some countries because of licensing issues. Worth a call to Naim support to see if they have any more suggestions, perhaps.