Hi to everyone,
I recently upgraded to an HDX nDAC and I do love this machine sooo much!
Unfortunately the HDX freezes some times. He does this out of nothing during playback. Then there is no way of handling it. No contat through remote control, app, browser client or DTC (the DTC is going into re-connect, which dosnt work). The music playback is still giong on.
If I touch the touchscreen the naim "Disc logo" with "please wait" is coming up. The screen stays for a while and then for a split second I could see the last screen (e.g. playback of title) - and again the "please wait" comes up. The HDX stays in this loopand can only be stopped by a restart, which works as it should as the power button is still working! After restart everything is fine again (for a while).
This has happend twice in the last week and I imagine, that this is a bigger problem. It is exactly the same issue as described in this post (https://forums.naimaudio.com/topic/hdx-problem-3). I would have replied on this post, but the tread seems closed.
I have re-started the HDX with the ethernet cable disconnected and again re-started with cable in - this doesnt help. Can this be a problem with the boot sector? I think, Ihave to contact naim and bring the HDX to the service.
HDX has the latest software 1,7b.
I definately plan to bring the HDX to the service and I thik a clean software image is a must, but every hint from you will be so much appreciated!
Thank you all so much in advance,
Fine regards!
PS: I have some network issues as well which refereed to int another post (https://forums.naimaudio.com/t...thanks-for-your-help) - For the whole picture you might see both topics 
Posted on: 05 November 2018 by crackie
Sounds like the HDD may well be on the way out. Same thing happened with mine with “please wait” always showing up. Yours brand new or still under warranty ? Either way, off to a dealer/naim service center to check it out I would suggest.
Posted on: 05 November 2018 by drago
I will bring him to naim.
Bought him used but with 1 year warranty. They shall check, of the there are damaged sectors on the HDD or at least look at the smart status of the HDD.
A clean image is a must I think!
How often has your HDX done that?
Has it been the same with the "Please wait - last screen - please wait" loop?
In another tread here (https://forums.naimaudio.com/topic/hdx-problem-3) with exaclty the same issue there is something mentioned of a boot sector problem.
Posted on: 05 November 2018 by drago
Just talked to a nice guy from naim germany.
Unfortunately it could be the display that crashes the HDX.
Therefore it had to go to the UK - damn, this takes him away for weeks ... and have him only for a short time nad love him so much...
First let them check what it is...
If they can nopt reproduce the symptom, i do have a problem.
Posted on: 10 November 2018 by blythe
I believe you answered it yourself a few days ago; "Just talked to a nice guy from naim germany.
Unfortunately it could be the display that crashes the HDX.
Therefore it had to go to the UK - damn, this takes him away for weeks".
If you have a spare computer screen, you may plug that in and you'll see much more information displayed, possibly more clearly showing what's happening.
Sadly, taking the HDX to your dealer sounds like the best solution.
Posted on: 10 November 2018 by Consciousmess
Hi Drago,
I had the same problem with my HDX as you have with yours and this was after a service and full upgrade to 2Gb and 1.7b.
Now I don’t get the freezing problem any more, but I think what was causing it was albums id already had ripped on my PC hard drive which I transfered to the Downloads folder on the HDX, in parts. What I mean is I had CDs ripped to my computer but the tracks scattered so it wasn’t the same as a downloaded album or one ripped by the HDX.
i no longer have freezing problems now and the HDX is fantastic.
Good luck.
