Tidal not available on ND5XS
Posted by: Thorsten_L on 27 November 2018
Hi!
I exchanged my Unity Core to a demo ND5XS and I upgraded the firmware successfully to 4.6 (no error).
Everything works perfectly, but I can´t find TIDAL...not on the inputs settings...nowhere. Like I said, the upgrade was successful and I already did a factory reset...no success in regards to Tidal.
NAIM ap = 5.11.2
Yes, my ND5XS is able to stream 24/192 (3Dxxxxx...).
Any advice?
Thank you
Spotify is not available too.... 
David Hendon posted:Almost certainly you upgraded the ND5 XS firmware from 4.3 or below to 4.6 without doing 4.4 first. Naim mentions this in the release notes for 4.6. The reason for this is that Naim overlooked including the Tidal library in 4.6 and this wasn’t realised until after 4.6 had been released.
The way out of this is easy fortunately. You now need to install the 4.4 firmware which you can get from the Naim website and after that is finished, install 4.6 again. Then you will find Tidal and Spotify magically appear! This is the Naim-approved course of action by the way.
best
David
Dear David!
Again, thank you VERY much. Everything fine now. You are a jewel.
