1.5a HDX - NAS Ripping/Moving issues

Posted by: Steven Hopkins on 12 March 2010

It has come to Naim's attention that some customers are experiencing problems when using 1.5a updated servers to move music to an external NAS store.

This problem can generally be explained by the following (in this example a Netgear ReadyNas Duo is used)

1. New ReadyNas Duo with a pre-configured folder called "Media"
2. ReadyNas Duo is pre-configured to have UPnP/DLNA shared from the folder "Media"
3. Customer promotes the folder "Media" to a music store via the Naim server interface
4. Customer rips or moves music to the "Media" folder on the ReadyNas Duo
5. After a period of time the moving of music fails with a message "retry attempts exceeded: Unexpected Error: IO exception - the specified network name is no longer available" recorded

This error is seen as the ReadyNas Duo UPnP/DLNA server scans the folder "Media" at the same time as the Naim server is writing to the folder "Media". This causes a conflict in permissions on the folder and the Naim server can no longer write to the ReadyNas Duo folder for the duration of the UpnP/DLNA scan.

1. Disable the UPnP/Server on the ReadyNas Duo,
2. change the name of the folder ("Media") that the ReadyNas Duo uses as the UPnP/DLNA server directory away from the Naim server music store
3. Create a different folder not called "Media" on the ReadyNas Duo to act as a music store for the Naim server