Ongoing issues with Uniti Atom
Posted by: dfeldman on 09 January 2019
I bought a Uniti Atom about a year ago. When it’s working I love it, but it’s been plagued by an ongoing series of sporadic issues:
- Input button on the remote stops working sometimes, and I have to restart the Atom or fiddle with the buttons on the front to get it working again.
- Volume changes from the Spotify app on my devices cause the volume to jump sometimes. In one case it jumped from 30ish to 80ish and scared the hell out of me.
- Sometimes it takes several tries to get Spotify Connect to connect. Same with AirPlay or Chromecast.
- One or both speakers cut out and I have to restart the Atom. (Hasn’t happened recently though.)
This is all immensely frustrating for me: I bought the Atom as an upgrade from far less expensive surround receivers from Marantz and NAD, and the primary reasons were longevity and reliability. With longevity it’s too soon to tell, but it’s been far less reliable than the others in its first year.
I’ve already contacted Naim support several times, and the response in aggregate has been, “Hmm, that’s not supposed to happen; can you collect some more data?” which doesn’t help much with intermittent issues. I took it into my local HiFi shop; they sent it back to Naim, who ran some tests and said everything’s fine; within a week, the input button was having issues again.
I guess my first question is, do others have this experience with their Atoms? Any recommendations?