Hi all, in reality this launch has been hugely painful and has taken significantly more twists and turns than expected, to say the least. We planned for a fair amount, but nowhere close to the reality.
We have certified all legal compliance issues. The headaches have come from the detailed integration of services and in several cases moving targets on non-legal compliance certification expectations. I’m not at liberty to say which of these has caused us significant pain, but I can say with honesty that this is now with the certification houses involved. It remains to be seen if we pass this time, as this is not the first submission. I am however optimistic that the results will be positive, based on our testing, but one never knows sadly. Oh if only it were true that all tests were simple and laid down cleanly, but they aren't.
It would have been significantly easier to have gone a singular route in terms of integration of services, or not integrated them, or not complied with them all into the product directly, however, I do firmly believe it is the right decision for our customers in the long term.
I do accept and appreciate the full extent of the frustrations involved, it is something that sits with me every single day and waking hour. The last months have been the toughest ever for the team, and myself, being frank.
The May target was set and I honestly believe we have done everything in our power to hit this. I do not blame any other partner for our pain, and wish only to get these products to market you so you can enjoy them.
I will not break any commitments/promises I have made to our technical partners in order to ship product. I feel this would be unethical and as such I accept the frustrations fairly towards Naim, and Naim only.
I must take a couple of you to task, over your comments in the light of the above. We are working the hardest we ever have to get you these products as quickly as we can but without cutting corners or compromising quality. Of course, we want to get those shipped asap and to suggest otherwise is foolish.