feedback noted and appreciated as always. Overall the impact and feedback to the online systems has been overwelmingly positive and considerable usage has been seen. The vast majority of feedback we received was that customers didn’t want huge manuals in boxes. But continuous feedback is a good thing so we will consider how we can improve
I feel happy in my heart,I shall explain why.!
◾I have only the last week seen Naim's MD Trevor Wilson,being into two threads and give respons,trying to help.
Tackled the issues that Naim customers have raised here on the forum.
In other words,been involved in trying to resolve any problems more quickly.
◾Richard Dane,..always quick to help,as well as bringing any problems that members take up here to the right instance with Naim.
◾Phil Harris of Naim,...an example that I never forget......
"6-8 months ago,a Friday at:15,30 wrote a member here on the forum about a problem with his streamer,..he can not play with it.!
Richard Dane replied in the thread at:16.00 that he had sent the question on to Phil Harris...who will contact the costumer on Monday...(It was still a late Friday afternoon.... "my comment").
At: 20.00,the same Friday-evening,the member writes here that now the streamer works again, he was very,very happy to be able to play music over the weekend.
He had been helped by Phil Harris an hour ago 😵.
This on a late Friday-evening,..and definitely after the working hours,....absolutely incredible....RESPECT..!!!
I mean,..Phil Harris is of course employed by Naim,he does not own the company...and yet such dedication.
I have never heard of something like this from any other Hifi company,....here we talk about passion and customer service far,far beyond the ordinary. "
A Tribute to you three who been mentioned here,it is at least for me examples like this,that makes it feel special to be part of the Naim family.