Introducing myself

Good morning everyone!
I wanted  to introduce myself to you all.

My name is Charlie Henderson, and I have just taken on one of the most exciting roles of my life, and a role that I feel privileged to hold, as the new Managing Director of Naim Audio.

I've been an admirer of Naim Audio since my teenage years (which is too many years ago now to think about!) and hold our obsession for producing the very finest in audio quality very close to my heart.

In a world where too many companies are busying themselves with dumbing down sound quality and compromising at every step, we continue to hold true to the values of our founder Julian Vereker all those years ago... that music should be heard as the artist intended. Not compromised, not fast tracked through like it is audio wallpaper, but appreciated like the joy that it is, a moment to stop, to reflect, to consider, to immerse yourself in the sheer delight of sound.

I've been with the team in Salisbury for the last couple of weeks, learning my way around, getting to meet the experts who make everything happen, and being able to see how the most stunning of audio equipment is produced, by hand and with absolute love, by the team here.

I look forward to getting to know, and to meet, many of you over the coming weeks, months and years.

Cheers

Charlie

Original Post

Hi Andy, great question, and hard to answer

First single was Another Brick in the Wall by Pink Floyd - I got lucky at an early age and maybe peaked early...

Favourite album,... that's tough, I have a range of favourites depending on my mood.

Anything by Talk Talk, Turin Brakes, Snow Patrol. 

But probably two stand out favourite albums,... from my youth, Love by The Cult, and more recently, XX by The XX

Favourite album track of all time though, that's easy - Anna Stesia, Prince, from the Lovesexy album.

Now, I need to know yours

Charlie Henderson posted:

Hi Andy, great question, and hard to answer

First single was Another Brick in the Wall by Pink Floyd - I got lucky at an early age and maybe peaked early...

Favourite album,... that's tough, I have a range of favourites depending on my mood.

Anything by Talk Talk, Turin Brakes, Snow Patrol. 

But probably two stand out favourite albums,... from my youth, Love by The Cult, and more recently, XX by The XX

Favourite album track of all time though, that's easy - Anna Stesia, Prince, from the Lovesexy album.

Now, I need to know yours

Excellent choices Charlie - well done great answer.

Congratulations, that's a bit of a big boys dream job! And you get to hang out in Salisbury, which is wonderful place too.

I'm newish to Naim - 5 years and now seem to have three systems. My Nova is the favourite, a stunning mix of audio bliss and sexy industrial design.

Good luck bringing us great systems!

Hi Kevin, I'm sensing a trick question

Nothing wrong with a bit of Goldfrapp, but I've got to be in the mood, but must admit I like the Dave Gahan collab (bit of a Depeche Mode fan)

Not come across Throbbing Gristle before, but having listened to them a bit just now, I think I'd have to pass.... 

Charlie

 

 

Congrats on the new job Charlie. I sense from your musical tastes you are much younger than me! I have old (Olive) stuff and new (Muso) in my house and love the Naim sound. As for favourite music it’s mainly 70’s based. Bowie, Roxy, Velvets & Lou Reed.

Prem.

Tony2011 posted:

Good morning Charlie and welcome.

I see you have extensive experience in marketing and in the communications industry. Where do you see Naim products heading for in the next couple of years?

 

Hi Tony,

Great question, and I can only share so much right now, but suffice to say, we are clearly seeing an ongoing increase in the importance of streaming, and the use of mobile technology as either a key or sole source for an increasing number of people, alongside an ever increasing adoption of high resolution streaming services. However, at the same time, it's great to see the continued rise of the analogue renaissance and adoption/revival of vinyl for example.

At Naim we strive to meet the needs of our customers across this spectrum, from all in one systems and players, through two box and marquee separates, up to the pinnacle of audio with Statement. The one constant for Naim remains our obsession with quality, and a focus on the finest audio experience, however we also look to evolve to help new and existing customers to move through the stages to increasing audio excellence in a way that is both easy to understand, but also retains as much flexibility and customisation as possible.

More to come.....

Cheers
Charlie

Kevin-W posted:

Hello Charlie,

I would like to be first in asking the question the whole forum wants answered: Do you like Goldfrapp?

And what are your feelings on Bobbie Gentry and Throbbing Gristle?

Surely the most important question is which is your favourite Pink Floyd album?

Hi Charlie, welcome to your new role. I hope you manage to get out and meet some of your great dealers, who I think deserve to give  you an insight into the business of selling Naim kit. Its probably not easy getting people to part with thousands of pounds on a daily basis. Good to see you have taken to communicating on the forum, keep it up, it has been missed.

Gazza

Charlie Henderson posted:

Momentary Lapse of Reason (although I own ten albums by Pink Floyd!)
(and the album photo with the beds lined up off in to the distance was also taken on Saunton Sands in Devon, near where I spent my holidays as a kid)

Hi again Charlie. Small point: A Momentary Lapse of Reason isn't a Pink Floyd album. But the cover is great - and I, too spent my hols as a kid in Dorth Devon and have many happy memories of getting sunburned on Saunton Sands.

On another note, what's your system at home? Are you a vinyl/analogue guy? Or a streaming kind of chap?

Welcome Charlie. I hope you will find an effective way of finding a deep connection with your customers (us). In this way you will be capable to manage a profitable business and we will get the great products we have learned to value so much. As always there is room for improvement and unfulfilled desires.  

Which you all the success in the world with this rewarding job.

Charlie Henderson posted:


At Naim we strive to meet the needs of our customers across this spectrum, from all in one systems and players, through two box and marquee separates....

So you’re planning on building on the success of the Bentley and posh yacht products by breaking into the highly lucrative wedding market? 

Hello Charlie. 

Echoing the sentiments from the other forum bods, welcome and congratulations on the new MD role. I can imagine it being a very interesting time of change and development at Naim Towers! 

Good luck with everything you have planned for the company.

ChrisSU posted:
Charlie Henderson posted:


At Naim we strive to meet the needs of our customers across this spectrum, from all in one systems and players, through two box and marquee separates....

So you’re planning on building on the success of the Bentley and posh yacht products by breaking into the highly lucrative wedding market? 

interesting thought ... but just a typo

Gazza posted:

Hi Charlie, welcome to your new role. I hope you manage to get out and meet some of your great dealers, who I think deserve to give  you an insight into the business of selling Naim kit. Its probably not easy getting people to part with thousands of pounds on a daily basis. Good to see you have taken to communicating on the forum, keep it up, it has been missed.

Gazza

Hi, couldn't agree more. Our dealer network is at the heart of our community,.. and I'm already planning my visits. Can't wait!

Charlie, welcome to Naim, and of course this wonderful Forum.

Four suggestions from me, if I may:

1. Sort out customer support, which has gone from being brilliant to being dreadful,

2. Replace failing OLED displays on the streamers for a sensible price, not £350,

3. Introduce a streaming preamp with no built in power supply and the ability to use both power feeds from a 555PS - not everyone wants a huge heap of black boxes in their room,

4. Last but not least, have fun and keep making great hifi. 

Kevin-W posted:
Charlie Henderson posted:

Momentary Lapse of Reason (although I own ten albums by Pink Floyd!)
(and the album photo with the beds lined up off in to the distance was also taken on Saunton Sands in Devon, near where I spent my holidays as a kid)

Hi again Charlie. Small point: A Momentary Lapse of Reason isn't a Pink Floyd album. But the cover is great - and I, too spent my hols as a kid in Dorth Devon and have many happy memories of getting sunburned on Saunton Sands.

On another note, what's your system at home? Are you a vinyl/analogue guy? Or a streaming kind of chap?

I've ended up giving in a lot to streaming, and kicking myself for having shifted the bulk of my CD collection before I got a Uniti Star, but still hold on to my treasured vinyl (and my ageing Pro-ject Perspective turntable)...

Welcome and congratulations on your new job Charlie. It’s great to see you posting here. Even if you don’t always have time to post in the future, just looking in on us from time to time will give you a free insight into how your company and it’s products are doing with some of your greatest supporters. I’m sure we all wish you well in the challenges ahead.

best

David

Welcome Chairlie

Let me be the first to welcome you from across the Pond and Happy Thanksgiving (realize not a big thing in UK).  Took a 34 year sabbatical from audio until this year.  Evolved into Unity Core and NDX streaming only system.  This is the most musical system I have ever heard.  Lots of improvements over the years.  Based substantially on the feedback on this forum, I have an ND555/PS555 on order, thou I have not heard one,  from my great Sales Advisor, Roni, and Dealer OvertureAV in Willimington, Delaware.  I am located on Cape Cod Massachusetts.  Are you planning on making a tour of the US?

 

Bailyhill

Congratulations Charlie on your appointment .So nice that you where an admirer of Naim as a teenager and now the Managing Director.I have never visited the factory but have gone to quite a few Naim dealer events and Naim rooms at Audio shows and always found Naim personal a very cordial bunch.

Good luck with in the future

Cheers Ian

hungryhalibut posted:

Charlie, welcome to Naim, and of course this wonderful Forum.

Four suggestions from me, if I may:

1. Sort out customer support, which has gone from being brilliant to being dreadful,

2. Replace failing OLED displays on the streamers for a sensible price, not £350,

3. Introduce a streaming preamp with no built in power supply and the ability to use both power feeds from a 555PS - not everyone wants a huge heap of black boxes in their room,

4. Last but not least, have fun and keep making great hifi. 

Thanks for the feedback, always appreciated. And absolutely agree about keeping it fun!

Oh, BTW, the one thing you will never be short of in a job surrounded by passionate staff, dealers and customers, is advice. The tricky thing is deciding which to accept and which to reject, but you already know that!

Good luck and all the very best.

Well it looks as though you've passed the music tests   And there's nothing wrong with A Momentary Lapse of Reason, except that it's a "bit eighties" Last album I bought before going to university.

Thanks for taking the time to let us know you're here/there and entering into conversation with the forum. Welcome.

Hi Charlie and welcome to Naim,

I am from Montreal, Canada and 4 years ago I knew nothing about sound systems and Naim. Went to a dealer to buy a TV who was selling Naim products. Started with a DAC and now I am in the 500 series, with amp, preamp ect. Got hooked very early and very fast. Now, I read a lot about the 555 streamer ( I have an NDS with a 555PS on it) but just cannot imagine how it could be so much better, waiting for a sample to come in the store to listen to it. Can this prodcut really be NIrvana vs an NDS??  thanks for your feedback

 

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