Introducing myself

Gazza posted:

Charlie, as a thought. Before you become an expert in all things Naim. Can you look into the lack of no full manual with even the ND555. Is the support page sufficient for you? Or as the UnitiStar customer would you have liked a manual or even a pdf manual to download. I can buy kit for a few hundred pounds or even a kettle from Aldi and get a manual?

Thanks for the feedback, I'll investigate for sure,

Charlie

Welcome Charlie and thanks Richard for letting the boss post. As a recent arrival in past few years but already owning 2 systems and on second streamer 272 replacing 172 I will watch the continued evolution under your tenure with interest. As so many have said, have lots of fun and of course stay true to the Naim culture and ethos. Hope to get to Salisbury maybe in next 2 years in spite of all the  recent negative publicity! 

Peter

As Dame Maggie Smith would say, I don’t give advice, only opinions……

……There are two types of MD.      One, who tend to do what the CEO/Shareholders tell them to.    Second, who do what their hearts tell them to.     No prizes for guessing which ones are more successful.

Everyone works to pay the bills and live a happy life. A few people get a chance like you to work at a job that gives them happiness.

Congratulations on your new role Charlie, and I hope you also find time to have some happy moments on this here Forum !

Cheers

Don

Hey Charlie, welcome from Paris.  I have just one question :  Do you know if naim plan to produce new range of preamps and amps, not really changed since 2002, apart the dr upgrade.  Just curiosity.  I am happy with my actual naim components, but would be curious to know if.    

Hi Charlie,  pleased to add my greetings to this thread with a warm welcome to the world of Naim.  l’m currently far from home & very sonically withdrawn & Naimless on a dodgy internet out in the bush in South Africa.  So a big hello & looking forward to even greater sound quality innovations in the future.

Greetings from the 'other side of the pond,' Charlie. I'm one of those Naim fans from the States.  The brand is much smaller here, but I found it via a local dealer as I was auditioning getting back into hi fi about 7 years ago. Then I found this forum and the passion of the customers, plus the sound, got me hooked.  

In those ensuing 7 years, what has kept me a loyal Naim customer? SERVICE.  When I first entered the streaming world, there were glitches.  The Naim staff (specifically Phil Harris) was very helpful; Phil's customer-focused efforts were phenomenal and I hope that Naim can retain that focus.  Whilst it may not bring in new customers it sure helps hold onto existing customers!!  

I'm never short on opinions and if you want to know how Naim are doing here in the States, you know where to find me!  Welcome aboard and best wishes to you in your career and for Naim.

All the best,

Bart

Hi Charlie, welcome from just up the road in Bristol hope you will find your new role enjoyable and rewarding.

Like a lot of forum members I've been along time user of Naim since 1983 in fact starting with a Chrome Bumper set up then an Olive System which served me well for over twenty years.

The addition of a NDX a few years ago rekindled my musical interests which ended up with the purchase of a new Black Box System a couple of years ago the new ND555 was installed a few weeks go.

My loyalty to the Naim brand over the years is based on several factors sound quality being the most important but also the longevity and quality of the products this coupled with the excellent dealer and Naim service that I have received over the years.

I trust under your leadership this will continue somebody did make a point of the ND555 supplied documentation I also found the startup guide as supplied very poor access to a on line manual would very useful indeed.

PCD

Welcome Charlie

I wish you luck with your new role at Naim. It sounds like you “get it” already, what Naim is about and I hope you are able to truly keep to the key philosophy in that it’s all about high fidelity music and not just about chasing numbers and sales! Any industry needs specialists and those that strive to better the rest!

keep Naim the name of Hifi! 👍🏻

French Rooster posted:

Hey Charlie, welcome from Paris.  I have just one question :  Do you know if naim plan to produce new range of preamps and amps, not really changed since 2002, apart the dr upgrade.  Just curiosity.  I am happy with my actual naim components, but would be curious to know if.    

Yeah and Charlie is just going to come on here and say they are working hard on getting a new classic series out in 2020 and kill all sales until then!

you may as well ask for his PIN number. 

.sjb

Another welcome to you, with much appreciation of your initiating a frank and open exchange.

And a little question: are there any classical fanatics at Naim now? I have ridiculously wide tastes, but always judge my systems on how they handle timing, pace, voice, timbre, body and scale for classical music above all.

All the best. Your introduction is very much in tune with the best Naim tradition.

Mike

HI Charlie

A warm welcome to you and all the very best for the exciting times you face ahead.

By strange coincidence I was looking through a folder the other day and found my receipt for my first naim system a NAC42/SNAPS/160 and it was dated 23/11/1984 - 34 years before your first post exactly!

So yes, I am a long time owner, but I won't go in to my full and very happy naim history/relationship here as it would take too long, and this thread is not about me!

Best Regards
Geoff

TallGuy posted:

Well it looks as though you've passed the music tests

and, diplomatically, without questioning their creaking relevance to contemporary life. How do you sharpen your quill?

Small, and possibly unwanted, advice:

Your first customers are your distributors and dealers - give them the products of 'passion' and try very hard not to piss them off with missed public deadlines and shipped unready products. It's been a permanent Naim failing.

You inherit the company's excellent reputation (still intact I hope) for Customer Services.
Don't undervalue this because it doesn't appear in profits. 

However, I'd see your first responsibility as being toward the company (Naim before the parent companies) and its workers. As an ex employee I've found the factory a decreasingly 'happy' place - increasingly 'corporate' and concerned with Key Performance Indicators - rather than actually being committed to doing a job well. 

Naim used to be run precariously along a slack line between enthusiasm and competence. Recent moves may have attempted to shift the balance toward professionalism but I've heard too many anecdotes of interactions with new staff that have been characterised by a lack of company/product knowledge, rudeness and unhelpfulness -  without any compensatory enthusiasm. Do keep some in the factory who know more about the company than your customers do.

Hi Charlie,

Just to say hello and welcome. 

I've been a Naim owner and fan for over 20 years and whilst the last few have seen excellent products brought to market I must admit to having felt somewhat discouraged by an actual or perceived shift to a more impersonal and corporate approach towards customers and dealers. But having read your posts I do feel very positive about the future of Naim as a result of your appointment and I wish you well.

Best,

John

Adam Meredith posted:
TallGuy posted:

Well it looks as though you've passed the music tests

and, diplomatically, without questioning their creaking relevance to contemporary life. How do you sharpen your quill?

Small, and possibly unwanted, advice:

Your first customers are your distributors and dealers - give them the products of 'passion' and try very hard not to piss them off with missed public deadlines and shipped unready products. It's been a permanent Naim failing.

You inherit the company's excellent reputation (still intact I hope) for Customer Services.
Don't undervalue this because it doesn't appear in profits. 

However, I'd see your first responsibility as being toward the company (Naim before the parent companies) and its workers. As an ex employee I've found the factory a decreasingly 'happy' place - increasingly 'corporate' and concerned with Key Performance Indicators - rather than actually being committed to doing a job well. 

Naim used to be run precariously along a slack line between enthusiasm and competence. Recent moves may have attempted to shift the balance toward professionalism but I've heard too many anecdotes of interactions with new staff that have been characterised by a lack of company/product knowledge, rudeness and unhelpfulness -  without any compensatory enthusiasm. Do keep some in the factory who know more about the company than your customers do.

 

Excellent advice Adam, us customers are with Naim for a reason. Never forget the best source of new custom is your existing clientele. 

Stick to what Naim do best, thats why we are here 

Welcome Charlie, it is great to have you introduce yourself in such a friendly and personal way. Please keep the excellent quality of Naim going. I don’t have your music tastes, I am listening to Indian violin music right now and love classical and world music and it all sounds so good on my recently upgraded Naim system.

There is a lot of truth in what Adam says, and I know from dealers that they are as fed up with Naim’s responsiveness, or lack of it, as are the customers themselves. Linking to Charlie’s post about music, all I’d say is that should Naim ever become the hifi equivalent of Snow Patrol it will be the day to shut the factory and call it a day. 

Charlie, I do so hope that you are in this for the long run, and it’s not simply a two year assignment to bolster the CV. The local authority where I worked was a joyful place for many years, where we worked our socks off. The much loved chief executive was then unceremoniously jettisoned and what followed was a succession of interims and yes men. All joy went out the window. All the long standing and knowledgeable staff were let go. We entered a world of mission statements and corporate values, with KPIs plastered on noticeboard. Sounds familiar?

Naim needs stability, passion and to support its owners and prospective owners through fantastic customer service and of course great products. Of course it needs to be profitable and to deliver the return to its backers, but with a deft hand it can achieve both.

hungryhalibut posted:

There is a lot of truth in what Adam says, and I know from dealers that they are as fed up with Naim’s responsiveness, or lack of it, as are the customers themselves. Linking to Charlie’s post about music, all I’d say is that should Naim ever become the hifi equivalent of Snow Patrol it will be the day to shut the factory and call it a day. 

Charlie, I do so hope that you are in this for the long run, and it’s not simply a two year assignment to bolster the CV. The local authority where I worked was a joyful place for many years, where we worked our socks off. The much loved chief executive was then unceremoniously jettisoned and what followed was a succession of interims and yes men. All joy went out the window. All the long standing and knowledgeable staff were let go. We entered a world of mission statements and corporate values, with KPIs plastered on noticeboard. Sounds familiar?

Naim needs stability, passion and to support its owners and prospective owners through fantastic customer service and of course great products. Of course it needs to be profitable and to deliver the return to its backers, but with a deft hand it can achieve both.

Hi,

My taste in music shouldn't serve to illustrate my passion for the business 🙂

For me this a role I've dreamed of, an opportunity to lead a business I've been a fan of since being a teenager, and while I'm no spring chicken, it is a role I look forward to holding for many years to come.

Naim is more than just an iconic company, it is the best at what it does in the world with an extended family of loyal customers, incredible products and a shared obsession for the finest music (or occasionally Snow Patrol 😉... )

Charlie

Hi Charlie

Naim is for me the world's best HiFi brand - and for almost everyone on this forum.

Naim's world is being transformed by tectonic forces - especially, financialization, globalization and convergence of ICT markets as they engulf the possibility of 'audio' as a discrete thing unto itself.

Naim needs to work out how to segment and understand these changing markets; identify them, talk to them, distribute and sell to them.

How to communicate what's great about Naim to these new groups of buyers.

How to keep the purity of what Naim has always done better than anyone else, while hooking up with the internet - while keeping it as simple as possible.

That should keep you busy for a decade at least.

Good luck

Jim

Also a welcome from me. I've read all the posts of hopes, fears and wishes and it is a tough one to square.

I retired a few years back from a company that also gradually had the all too familiar infusion of corporate-rubbish-non-think and we only got through it by keeping enough people there who were still passionate about their job and product and working around the slew of new 'improved' (worse) working methods.

I don't know the current situation in Naim and only hope you can make people there feel individually special and valued for what they each bring. It does start at the top and you can do a lot to the good as it is a good company that is larger than the sum of its financially-measurable parts IMO.

I wish you great success - and please keep the good products appearing to tempt us!

DB.

Charlie Henderson posted:

Good morning everyone!
I wanted  to introduce myself to you all.

My name is Charlie Henderson, and I have just taken on one of the most exciting roles of my life, and a role that I feel privileged to hold, as the new Managing Director of Naim Audio.

I've been an admirer of Naim Audio since my teenage years (which is too many years ago now to think about!) and hold our obsession for producing the very finest in audio quality very close to my heart.

In a world where too many companies are busying themselves with dumbing down sound quality and compromising at every step, we continue to hold true to the values of our founder Julian Vereker all those years ago... that music should be heard as the artist intended. Not compromised, not fast tracked through like it is audio wallpaper, but appreciated like the joy that it is, a moment to stop, to reflect, to consider, to immerse yourself in the sheer delight of sound.

I've been with the team in Salisbury for the last couple of weeks, learning my way around, getting to meet the experts who make everything happen, and being able to see how the most stunning of audio equipment is produced, by hand and with absolute love, by the team here.Welcome Mr. Henderson

I look forward to getting to know, and to meet, many of you over the coming weeks, months and years.

Cheers

Charlie

Welcome Mr. Henderson.

I hope we get achance to meet when we drop in for a visit on the 12th of December. We - Morten and myself are your distributor in Denmark, and will be in Salisbury for a meeting with Paul and your financial dep. You're now the Captain on one of the most important boats in the industry, so please look out for Iceberg's....

Best of Luck with your new job

Peter Stenberg

Hi Charlie, hope you have a great time at Naim

I think this must be the appropriate place to raise this issue:-

Naim app is rubbish with Android; great with IOS

So had to buy an IPad costing around £600

Could you please arrange a refund for the above please.

OK, OK, you may send a Naim discount voucher instead. 

Welcome, Charlie, and congratulations on what must be a dream role. As someone who has spent nearly 20 years in marketing (across a whole spectrum of industries), may I express a personal hope that you leave all of that knowledge at the door of your new office.

Naim does not require increased customer 'engagement', re-branding (again), logo updates, increased channels, 'content stickiness', KPIs, mission statements, vision statements, clickbait ad-buys, PR stunts, celebrity endorsements, marketing emails, magazines, Snapchat or YouTube accounts or anything even vaguely of that ilk.

Why?

Engagement = repetitively annoying a customer. I'm not 'engaged' with my supplier of lavatory paper. I'm barely engaged to my fiancee.

Re-branding = confusing a customer for no reason other than to have 'achieved' something.

Logo updates - pointless, it's already  'iconic'.

Increased channels = 14 years olds don't buy NAP250s. And, after Brexit, won't be able to until about 2065

KPIs - provide an excuse for conspicuous activity by middle management and utterly obscure the principle purpose.

Mission statements = lying to people who know that you're lying and, consequently, admire you less for it.

Vision statements = lying plus misunderstood Buddhism to mitigate the above.

Celebrity endorsements - maybe get Dmitry Medvedev?

HTML emails - these became spam in 2006.

I could go on but Dmitry would un-friend me on Snapchat and I value him as a deliciously irreverent content provider.

Naim works because it makes unique-sounding equipment and is resolutely un-modish. I'd get behind the long-standing employees and conspicuously value what they bring.

Those are the qualities that distinguish the company and ones that I encourage you to get behind.  

I wish you all the very best in those endeavours.

 

PS:  Focal speakers sound like a washing machine having a nervous breakdown in a train station.

Love and  smooches,

Terry Nutkins.

Donkeyhaute posted:

Welcome, Charlie, and congratulations on what must be a dream role. As someone who has spent nearly 20 years in marketing (across a whole spectrum of industries), may I express a personal hope that you leave all of that knowledge at the door of your new office.

Naim does not require increased customer 'engagement', re-branding (again), logo updates, increased channels, 'content stickiness', KPIs, mission statements, vision statements, clickbait ad-buys, PR stunts, celebrity endorsements, marketing emails, magazines, Snapchat or YouTube accounts or anything even vaguely of that ilk.

Why?

Engagement = repetitively annoying a customer. I'm not 'engaged' with my supplier of lavatory paper. I'm barely engaged to my fiancee.

Re-branding = confusing a customer for no reason other than to have 'achieved' something.

Logo updates - pointless, it's already  'iconic'.

Increased channels = 14 years olds don't buy NAP250s. And, after Brexit, won't be able to until about 2065

KPIs - provide an excuse for conspicuous activity by middle management and utterly obscure the principle purpose.

Mission statements = lying to people who know that you're lying and, consequently, admire you less for it.

Vision statements = lying plus misunderstood Buddhism to mitigate the above.

Celebrity endorsements - maybe get Dmitry Medvedev?

HTML emails - these became spam in 2006.

I could go on but Dmitry would un-friend me on Snapchat and I value him as a deliciously irreverent content provider.

Naim works because it makes unique-sounding equipment and is resolutely un-modish. I'd get behind the long-standing employees and conspicuously value what they bring.

Those are the qualities that distinguish the company and ones that I encourage you to get behind.  

I wish you all the very best in those endeavours.

 

PS:  Focal speakers sound like a washing machine having a nervous breakdown in a train station.

Love and  smooches,

Terry Nutkins.

No they don't. I have a Miele washing machine - I tried plugging in my SL speaker cables and the wash was just the same. 

So much negativity around Focal just confirms to me what an excellent choice I made with my Sopra 2s ....and no they’re not orange.....

 

 

 

 

 

 

Welcome To The Machine (Naim Forum of course) Charlie!!

Glad to have you, a new MD for a free chat here. I am a Naim user 6,500 miles away from the UK, owning of what people called a wonky active system driving an Allae. Okay, my question to you, is there any plan to introduce new range of speakers that can go active like in the old days?

Last but not least, is there life for the Snaxo after Allae, SBL, SL2 or even DBL?  Hopefully, in one fine day, the Snaxo works with other brand’s active speakers too. 

Cheers!

Charlie, told you there would be no shortage of advice. I am sure there should be a moment not to far away where you quietly shut this thread down, or you will not get any real work done or will be diverted to fix the many challenges given to you on this well-intentioned, but apparently endless thread.

The bit of advice I would echo (Donkeyhaute) is to conspicuously value your staff, the lifeblood and 'real stuff' of any organisation. But you wouldn't have been appointed MD if weren't aware of that pearl of wisdom.

Good luck

northpole posted:

Charlie

Welcome to the machine, so to speak!

I was fortunate enough to be included in the group invited along to see the new digital products, ND555 etc earlier this year.  One of the interesting/ challenging observations I took away from what was a fantastic day at Naim HQ was perhaps highlighted by Nigel in his post above.  From the visitor group, there was a significant chasm which opened up when we were presented with a pair of large Focal speakers hooked up to the new Naim products.  Interesting opinions were expressed about the speakers, when ideally all focus should have been on the Naim!  With your new position straddling both Naim and Focal in UK, I'd suggest some customer clinics to try to establish why Focal is so unappreciated by some Naim forumites - there should be some very informed and valuable feedback freely available to help with Focal speaker product development or at least understand what some people perceive as holding them back.  It would be great to see one happy family in this regard.  Mind you, Naim speakers in themselves generated many opinions !!

Best of luck with with your new Naim adventure.

Peter

Northpole, as always your postings are right on as in case of Focal speakers. While not present for the demo you attended I recently made a concerted effort to assess for purpose of buying upper range of Focal speakers including Sopra & Utopia lines. While appreciating their energy they offered none of the musical intimacy and accessibility we've found in Naim. 

Charlie, welcome! Naim consumers are also Naim investors that I hope ownership and management will neither abandon, nor trash as happens in consumer electronics.  If you do would you mind selling Naim line even without the name to audio devotee versed in the Naim audio arts.       

Add Reply

Likes (0)
×
×
×
×