No more Qobuz Sublime

Ok, let's hope this is a stupid glitch but I can add a discounted hi-res download to my basket as a Sublime (not Sublime+) subscriber but am then warned I cannot purchase at this price as I do not have a Sublime subscription - utterly inept and poor customer experience.

Bert Schurink posted:
VladtheImpala posted:
likesmusic posted:
VladtheImpala posted:
hungryhalibut posted:

I’m subscribed to Sublime until next July, but for some reason it’s not lettting me download at the lower price. I will see what their customer services have to say. I wonder if anyone else has hit the same problem. 

The same thing happened to me this evening. Apparently I need to be a Sublime subscriber - which I am until Feb 2019!

This is very annoying - I download something every week, often 15+ albums at a time.

Why do you download anything? Why can’t you just stream it? 15 albums a week is 750 albums a year -  2 a day.  Even at a fiver each you’re talking thousands of pounds a year for music most of which you can’t possibly listen to more than once or twice in your life. Why not just stream? Tag the good stuff in your favourites, cache the stuff you particularly like so that you can listen to it offline were the internet to fall over. But buying 15 albums a week when you could stream them for next to nothing? Why?

I didn't write that I download 15 albums every week.

As others have stated above, I prefer to have the files on my NAS (backed up of course) for when I want to play them - it keeps my set up simple for simple old me. Streaming doesn't always work so well in a household that uses many connected devices, so I download at my convenience. And subscription streaming services come and go...……….

Apparently, as well as being locked out of my download account, I'm also locked out of the streaming service as well.

Locked out, that’s a disgrace, you paid for a service they are obliged to provide. The discount on downloads they might legally get out, but not the streaming aspect.

How so if it was part of the subscription?

Alley Cat posted:
Bert Schurink posted:
VladtheImpala posted:
likesmusic posted:
VladtheImpala posted:
hungryhalibut posted:

I’m subscribed to Sublime until next July, but for some reason it’s not lettting me download at the lower price. I will see what their customer services have to say. I wonder if anyone else has hit the same problem. 

The same thing happened to me this evening. Apparently I need to be a Sublime subscriber - which I am until Feb 2019!

This is very annoying - I download something every week, often 15+ albums at a time.

Why do you download anything? Why can’t you just stream it? 15 albums a week is 750 albums a year -  2 a day.  Even at a fiver each you’re talking thousands of pounds a year for music most of which you can’t possibly listen to more than once or twice in your life. Why not just stream? Tag the good stuff in your favourites, cache the stuff you particularly like so that you can listen to it offline were the internet to fall over. But buying 15 albums a week when you could stream them for next to nothing? Why?

I didn't write that I download 15 albums every week.

As others have stated above, I prefer to have the files on my NAS (backed up of course) for when I want to play them - it keeps my set up simple for simple old me. Streaming doesn't always work so well in a household that uses many connected devices, so I download at my convenience. And subscription streaming services come and go...……….

Apparently, as well as being locked out of my download account, I'm also locked out of the streaming service as well.

Locked out, that’s a disgrace, you paid for a service they are obliged to provide. The discount on downloads they might legally get out, but not the streaming aspect.

How so if it was part of the subscription?

Because they have a sentence that a collection of ... will be offered at discounted prices, now you can reduce that to zero.

Alley Cat posted:

Ok, let's hope this is a stupid glitch but I can add a discounted hi-res download to my basket as a Sublime (not Sublime+) subscriber but am then warned I cannot purchase at this price as I do not have a Sublime subscription - utterly inept and poor customer experience.

I guess it’s not a glitch it’s new policies, but a disgrace how they implement by upsetting their old customers...

Bert Schurink posted:
Alley Cat posted:

Ok, let's hope this is a stupid glitch but I can add a discounted hi-res download to my basket as a Sublime (not Sublime+) subscriber but am then warned I cannot purchase at this price as I do not have a Sublime subscription - utterly inept and poor customer experience.

I guess it’s not a glitch it’s new policies, but a disgrace how they implement by upsetting their old customers...

Looks like a glitch. Despite the dire warnings that I wasn’t entitled to buy at Sublime rates, I carried on and was indeed charged only the Sublime rate.

Nick, great minds think alike! Or is it that fools seldom differ? Before reading your post I thought I’d be a rowdy rebel and just ignore the warning and see what happens. I’ve just bought the new Elvis Costello for £11.49 instead of £22.99 and the new Igor Levitt for £10.99. So that’s £15 saved in one go. I guess it shows why they want to charge us downloaders £300 a year rather than £219. 

"I carried on and was indeed charged only the Sublime rate.". Ah ok, I will try it this evening.

The problem for me is that it is difficult to check how much I have saved in the last years with the cheaper sublime prices. I can check how much I have paid. But often I have bought albums that were cheaper in a sales offer. Or the price has dropped until today regularly anyway. Also in the first year I think I have bought more albums than in the second year, because many of those which I was interested in I already owned in the second year.

jfritzen posted:
Alley Cat posted:

I had an email from support telling me it’s a display glitch they’re working on and that discounts will go through at checkout.

That’s what they wrote me today too.

I can confirm that, I bought quite a bit of stuff, to be on the safe side. However I do see changes in the amount of albums offered with Sublime and the height of the discount sometimes. On the German side you don't even see the sublime discount anymore like on the French one.

gert posted:

"I carried on and was indeed charged only the Sublime rate.". Ah ok, I will try it this evening.

The problem for me is that it is difficult to check how much I have saved in the last years with the cheaper sublime prices. I can check how much I have paid. But often I have bought albums that were cheaper in a sales offer. Or the price has dropped until today regularly anyway. Also in the first year I think I have bought more albums than in the second year, because many of those which I was interested in I already owned in the second year.

I think it is relatively easy to calculate a safe saving. The normal album price is normally on a similar level  as others would offer it or better. However the sublime price seems to be in most cases 4,99 Euros or more less then the prices you could anywhere else. For instance most albums on highres audio are 15 euros or 17.50 euros. The qobuz price is somewhere between 8.99 and 10.99 on average. But also this morning I had two albums which have been even up to 10 euros cheaper. So it's fair to assume that you have on average 5 euros discount per bought album. So at the new sublime+ price for 299 euros you need 60 albums to break even. And most probably given some better discounts in reality at 55 albums. However keep in mind not 100% of the albums on Qobuz are discounted. And discount actions at other platform sometimes also reduce the difference to the 3 euros range.

Hope that helps a bit in making up your mind....  

Audirvana+ updated last night with mention of a new the Qobuz integration stream, Studio. So I clicked over to Qobuz and mouched round my profile page. I found the offers for upgrade to my current Sublime subscription, close on 60 euros reduction to Studio or Sublime+, plus an additional free month with Studio. As I was not far off  a renewal and also contemplating a move to High res streaming to test out the ND 555, I decided it was time to hit the Sublime+ button. So for a little more than what a Sublime renewal would have cost I now have HR streaming. And I am happy  to continue the purchase of high res files for my own use. I'll recoup a good part of the extra cost with the release of the HR file of More Blood, More Tracks Deluxe in three weeks time.  Nice one Qobuz, and I hope we can look forward to seeing you on Roon soon.

cycling66 posted:

Audirvana+ updated last night with mention of a new the Qobuz integration stream, Studio. So I clicked over to Qobuz and mouched round my profile page. I found the offers for upgrade to my current Sublime subscription, close on 60 euros reduction to Studio or Sublime+, plus an additional free month with Studio. As I was not far off  a renewal and also contemplating a move to High res streaming to test out the ND 555, I decided it was time to hit the Sublime+ button. So for a little more than what a Sublime renewal would have cost I now have HR streaming. And I am happy  to continue the purchase of high res files for my own use. I'll recoup a good part of the extra cost with the release of the HR file of More Blood, More Tracks Deluxe in three weeks time.  Nice one Qobuz, and I hope we can look forward to seeing you on Roon soon.

Did you have to go to Change My Subscription to see the offers? I'm wary of going there!

Qobuz normal pricing is extortionate at the moment and has got higher than it used to be. They are making non subscribers pay for the new tiers of  sublime+ who get the discount. Having a asubline + trial at the moment it also seems not all tracks are discounted either I found quite a few that where still £15. So not all is golden for that price but the new price is better value than it was.

Alley Cat Wrote. -

Did you have to go to Change My Subscription to see the offers? I'm wary of going there!

Yes you can do it that way but I logged in to my account and then went to the streaming offers page, the page that shows all the available options. Either way you end up in the same place. I clicked on each offer one by one and each time it showed me the new subscription details with a prorate reduction related to my current subscription at the foot of each of the page. It is quite safe as you are still at least a couple of pages away from the payment option tab. And there is a return tab at the top of each subscription offer page, so it is easy to go back and forth to check things out. Hope that helps.

cycling66 posted:

Alley Cat Wrote. -

Did you have to go to Change My Subscription to see the offers? I'm wary of going there!

Yes you can do it that way but I logged in to my account and then went to the streaming offers page, the page that shows all the available options. Either way you end up in the same place. I clicked on each offer one by one and each time it showed me the new subscription details with a prorate reduction related to my current subscription at the foot of each of the page. It is quite safe as you are still at least a couple of pages away from the payment option tab. And there is a return tab at the top of each subscription offer page, so it is easy to go back and forth to check things out. Hope that helps.

Thanks cycling66 but I'm not seeing anything like that - Change My Subscription takes me to Streaming Plans - no offers shown at all.  Weird.  Unless I have to click on the Subscribe button?

Nick Lees posted:

When on Streaming Plans you click on Sublime+, then Subscribe, it shows you the cost and in the left hand panel deducts the value of your current subscription foprom the new price. In my case it was a whopping £1.80!

Which package were you on before Nick?

Yes, Nick has described it right for the UK site. i was on the French site which has 'Offres de streaming' rather than 'streaming plans', I had translated that into 'offers', sorry.  Anyway, I'm very pleased with the shift to higher res streaming. Sounds great and is working very well on via ND 555 via Audirvana+. I have yet to try the via Lumin/Linn Kazoo, UPnPBubble, etc

Update:

Today my Sublime subscription was due to expire. This morning I received a receipt from Paypal informing me they'd taken £219.99 payment on behalf of Qobuz, which is the old Sublime rate. 

I decided to try and buy an album (Masayoshi Fujita - Book Of Life) at the Sublime rate and, after it had warned me I didn't have a Sublime subscription,  it duly charged me the Sublime rate!

So, it looks like you can stay as  you were. Result.

Add Reply

Likes (0)
×
×
×
×