The second reply was (in effective) that I was wrong & they were right.
Oh my god! How can anybody be so ignorant to arguments that you had presented them!?
My experience with qobuz is very good. I had bought and downloaded an album that had a glitch in one file. The support told me to choose any other album that I was interested in as a free download instead. The problematic album was taken out of the shop.
Another time I preordered an album and so paid it some weeks before it was published. One week before it was published the price was reduced by around 5€. I asked qobuz that this cannot be the right way to raise the interest of customers for preordering albums. And again they offered my the possibility to choose another album for free download.
Everything else is working nearly ok. Sometimes the android app does not correctly connect to qobuz. You have to stop and restart it multiple times until it works. Also I am missing a tagging of favorites (interesting, good, very good, onto the wish list, etc) or at least a rating from 1 to 5 or something similar. In the list of new music that is selected by qobuz each week there are too many heavy metal and in my ears noise only hard rock albums (or however the genre is called) since some months now. And last week nearly no new music was presented in this list. Maybe they are all on vacation?