SuperUnity display fading away

Tony2011 posted:

We should be able to access all  functions and settings  via the app. It cannot be that difficult, can it?

If I am not mistaken that is already the case with the new Uniti range (Atom, Star, Nova).

Woj posted:

Because it is thought that people who buy Naim are these who have a bit more money in the pockets so they should not be to bothered with spending a bit more on such trivial things .

I doubt that is the case because Naim dont strike me to be that sort of company. But I could be mistaken.

james n posted:

The displays are not 'lousy quality' It's just an issue with OLED displays that they will eventually lose brightness and fail. The work around (as others have said) is to have the display off function enabled. Unfortunately, unlike the power supplies and amps, the digital products, by the nature of their design and changes in technology will not have the longevity and serviceability that Naim are renowned for. It's no different from any other manufacturers in this respect. At least with failing displays, they can be replaced for now and for not a lot of money. 

I'm sorry but that is just not true. There are OLED TVs and other devices in the market which have lasted for a hell of a lot longer than 3 or 6 years. And even if that was the case then Naim should have done their homework and used LCd instead. I have an original iPhone whose screen hasnt stopped working and I have not noticed any such deterioration. I'm not sure what you consider "not a lot of money" but £350 seems quite a lot to me.

bobbyrab1 posted:

Compare this with Leica, who have  had issues with durability of electronics  over the years, the last one being faulty sensors on the M9, but they stepped up, it's a premium product at a premium price and should preform as such, so it was great to see Leica take these cameras back and replace the sensor free of charge, years after the guarantee had run out, and even if the camera had changed hands, and this is the sensor, so not an inexpensive component. Naim on the other hand are not only not taking responsibility for it, they are profiting handsomely by charging a whopping £350 to replace it. Why so much?

It is one of the main reasons that I was willing to splash the money for my Q and why i will always be a Leica customer. I do hope Naim take a leaf from them and change their approach. They may get away with it here in the UK (coz we keep calm and carry on...letting them walk all over us) but they will be left with a bitter taste in their mouth if our cousins accross the pond slap a class action lawsuit on them at some point.

 

Woj posted:

Because it is thought that people who buy Naim are these who have a bit more money in the pockets so they should not be to bothered with spending a bit more on such trivial things . This comes actually from customers themselves. I remember when some of us on this forum were complaining that there was no Android version of the Naim  application the advice from many others was ' you spent already £3000 on superuniti so £500 more for an iPad should not be a problem for you'.

This is not about whether I can afford to buy a new display - this is entirely about a premium product, that is non-premium regarding its display. You pay for a premium product and you expect a premium product.

If I buy a Bentley - of course I can afford to replace the dashboard display every 3 years - but I would be very upset and expect much more. The point is, this display shall not fail (so fast) - LCD displays are 100% proven technology (if OLED causes problems, then use another technology, there is plenty to choose from). A 3-6 years life span of a very simple non-colour display is simply not good enough. You expect much more (I do) of premium product. If the displays of Bang & Olufsen fail after 3 years you would also received complains because you should expect more of a premium product. If you new LG or Samsung OLED TV goes broke after 3 years you would also be disappointed. 

I have a fairly early UQ which I upgraded to the 192 boards not so long ago. Now the display is failing. I have always had the display set to auto off after 10 seconds.

As others have said, there is no way that £350 is a reasonable price for an unavoidable replacement of an excessively short lived component. 

None of us have much choice though do we? Nice.

 

Well, that is the HiFi Choice Naim would (presumably) not have wanted you to make, but unless they happen to read this thread, they will never know the cause of your decision. I don't see any sign they read these threads.

The other aspect, of course, is that had the display continued to work, you wouldn't have had the need to replace your streamer with Naim or any other for several years more, so they won't feel (or know) they've lost out on your current purchase requirement for a streamer with a lasting display. ....and of course, if you do find a good alternative, you won't be allowed to mention it on here! Heads we win tails you lose?

 

Tony2011 posted:

Certainly it will come a time when Naim will do away with displays altogether. We should be able to access all  functions and settings  via the app. It cannot be that difficult, can it?

I absolutely agree that all functions/settings should be available without having to use the onboard display.  Equally if there is an onboard display on newer devices I feel they need more functionality than they currently have.

To be honest I would not regard the display on the new Uniti series, ND 555 and NDX 2 to be particularly important to me - the ND5 XS 2 must manage without one.

The big concern I guess is loss of compatibility of the Naim app with future portable devices if we rely on them as controllers.

Network connectivity setup is not an issue for ethernet, and even for wifi there are many devices now which can create their own ad hoc network for initial configuration and to setup your own wi-fi details.

JedT posted:

I have a fairly early UQ which I upgraded to the 192 boards not so long ago. Now the display is failing. I have always had the display set to auto off after 10 seconds.

As others have said, there is no way that £350 is a reasonable price for an unavoidable replacement of an excessively short lived component. 

 

If these are genuinely expected to fail within a few years (unless there's a design fault) you have to hope Naim have stockpiled a good number as I suspect they won't be available to source new unless a functional replacement can be designed.

I've been unfortunate enough to require two other "premium products" repaired this week, (my Uniti is still in Salisbury).

Apple MacBook Pro 15" Retina, cost new, £2,500 requiring a battery replacement after 5 years solid use - (Apple make it clear that batteries will inevitably require replacement after many charge cycles). In replacing the battery they will also replace the entire "C deck" - the CNCd aluminium body that holds the keyboard, so that, plus a new battery and labour to fit, total cost £199.

The second, an English product, not quite in the same cost bracket, but premium for a bike light, an Exposure Diablo Mk5, still working after 5 years, but not holding charge well, inevitable / predictable battery failure again, cost new £220, the cost to repair quoted to me today, including diagnosis, replacement of Li-ion cell and motherboard, labour and return postage, total cost £20.

Just the cost of communicating with me three times on the bike light must be £20 - the rest is good will I suppose.

The Apple cost seems very fair, the Exposure bike light cost makes me want to buy another of their lights just to say thank you for being so reasonable.

Bad comparisons? Discuss.

 

 

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