OK, most (I believe) would suggest that Naim have screwed up on the launch of the new Uniti products, and I wouldn't necessarily disagree. They, privately, would admit as much I would wager. I would also bet that the delays are a mixture of poor planning, a degree of inexperience with the technologies, reliance on third parties to do their bit and an obsession in getting the best SQ possible.
I have spent most of my working life in customer service and selling roles and am well acquainted with the 'customer is king' ethic. Yes, the customer must come first. But I don't believe Naim have purposely treated customers badly although I would accept the communication has been poor and that is something that could easily be addressed. I suspect the communication with customers over such issues in the future will be better. The price hike I guess would have upset some and the timing was very unfortunate. But I don't get the feeing that they are attempting to rip their customers off. Just simply trying to recover costs and maintain reasonable margins is the impression I get and have always had. And if we want Naim to survive in a competitive market then they must make a reasonable return.
The customer is king but also the product is king is this niche market. Naim are refusing to launch until the SQ is as good as it can be. Yes, I suspect there are other factors delaying the launch as I elude to above. But if you want the best money can buy, sometimes you have to be patient and forgive one or two boo boos along the way. Naim are a top quality manufacturer of hifi equipment. They are not a PR company (although I would accept some advice in this area might help), nor are they arrogant. They are also learning to develop and enhance these (streaming) technologies.
Go elsewhere if you are that annoyed but you will be missing out on the best all-in-one digital hifi at this price point - IMHO of course.