Many thanks for the direct and open feedback. We are aware that this one has not been as perfect a launch as we planned and your views are noted and felt here at Naim. We strive to exceed expectations and are applying all efforts to accelerate feature and bug fixing upgrades to ensure your Uniti Core delights.
We felt confident in releasing Core, as a key feature we built into our new platform was simple over the air updates that allowed for continued product improvement, bug fixing and feature updates to add even greater value over the lifetime of the product. Such updates have been forthcoming since launch. Core software development was always the priority as the ripping engine capability transfers to Uniti Star.
We’ve had great feedback on sound quality and many customers are reporting they really enjoy the product.
However, we recognise some updates have taken more time than we had ever hoped. The importance of metadata editing cannot be underestimated and we understand the frustration in this delay. We are currently planning to release this Mid-April. Our Beta testers have been informed to expect a Beta of Metadata editing by the end of this week. We have put great effort into the integration of the ripping application and player into one combined app, with an improved editing function, which we feel is more elegant than ever.
We made the decision to not develop a desktop version applying our effort into mobile, which our current user data suggests is by far the most widely used interface – tablet and smart phone. We know this will disappoint some users and in an ideal world we would cater for every instance and user case.
Regarding editing imported music in the download folder: we did not specify this, as the majority of music dropped here will be from another primary rip or source and pre-edited. We will of course continue to monitor usage patterns but is not a priority feature today. This feature has never been part of the traditional Naim Server architecture and has not been significantly requested, hence out lack of priority.
Once again, I’m sorry we have disappointed you, but please let me assure you that we take every criticism seriously and are working tremendously hard at making Core a product that every owner is both pleased with and proud of owning.