Qb needs dropping out of the window?

Simon-in-Suffolk posted:

wenger2015 posted:

 

So this is now totally correct... what then happens?

Nothing happens..... but eventually the hub will say it’s connected wirelessly.... but it isn’t because it’s hardwired, 

David Hendon posted:

Simon-in-Suffolk posted:

wenger2015 posted:

 

So this is now totally correct... what then happens?

That’s his games console Simon!

David I don’t think so LOL.. unless Naim have started the Game console business.  .. looks like LiteonTe MAC address registration which is used by the Qb

But I note the is a questionable outcome from the DHCP, as the device name should be like ‘Naim Qb XXXXX’ not the mac address.

Anyway as I say.. this looks all correct.. apart from the questionable host name.. the main thing is what happens next...

David Hendon posted:

Simon-in-Suffolk posted:

wenger2015 posted:

 

So this is now totally correct... what then happens?

That’s his games console Simon!

This is just what the hub has decided to call it because I don’t have a games console?

sjbabbey posted:

Hi Wenger,

by default the HH should use DHCP i.p. addresses (usually in the range ending 64 to 253 for the HH) to allocate to your network devices each time you switch them on or when their i.p. address lease is renewed. However, some users reserve a particular i.p. address for a device in which case the HH would show this as a static addess rather than as DHCP assigned. 

If you do want to reserve an address for your QB you should avoid the range used by DHCP i.e. an address ending in a number below 64. 

However it is simpler just to alow DHCP to handle the assignment of all i.p. addresses on your network.

No settings have been adjusted....it should be done automatically 

I wonder whether the new "smart" hub has access to a database of devices from which it has misidentified Wenger's QB as a games console and it is that console which is not IP v4 compatible so causing this issue.

Perhaps manually entering the QB's correct details (changing the device name etc.) might solve the problem.

I still think that the fact Wenger gets an “unexpected error” when he does a factory reset is significant.

best

David

David Hendon posted:

I still think that the fact Wenger gets an “unexpected error” when he does a factory reset is significant.

best

David

I would agree, that surely points to a hardware issue.

Have you tried it on a friends/neighbours network yet?

blythe posted:

Have you tried it on a friends/neighbours network yet?

Unfortunately have not been able to as yet....... I am wondering if it’s even a worthwhile exercise?

Maybe better to just return Qb to dealer and hope for third time lucky 

At least if you take it to the dealer they can check and confirm whether it's broken or not. 

wenger2015 posted:

blythe posted:

Have you tried it on a friends/neighbours network yet?

Unfortunately have not been able to as yet....... I am wondering if it’s even a worthwhile exercise?

Maybe better to just return Qb to dealer and hope for third time lucky 

If this issue has already shown itself with two different QBs, surely the network has to be the prime suspect - trying it on someone else’s would be the first thing I’d try. 

ChrisSU posted:

wenger2015 posted:

blythe posted:

Have you tried it on a friends/neighbours network yet?

Unfortunately have not been able to as yet....... I am wondering if it’s even a worthwhile exercise?

Maybe better to just return Qb to dealer and hope for third time lucky 

If this issue has already shown itself with two different QBs, surely the network has to be the prime suspect - trying it on someone else’s would be the first thing I’d try. 

Whilst the network may well be problematic (and personally I would never ever use an ISP provided router), this wouldn't have any effect on factory resetting the device. This device throws an error when trying to be factory reset at the device itself.

SpyderTracks posted:

ChrisSU posted:

wenger2015 posted:

blythe posted:

Have you tried it on a friends/neighbours network yet?

Unfortunately have not been able to as yet....... I am wondering if it’s even a worthwhile exercise?

Maybe better to just return Qb to dealer and hope for third time lucky 

If this issue has already shown itself with two different QBs, surely the network has to be the prime suspect - trying it on someone else’s would be the first thing I’d try. 

Whilst the network may well be problematic (and personally I would never ever use an ISP provided router), this wouldn't have any effect on factory resetting the device. This device throws an error when trying to be factory reset at the device itself.

Perhaps, but if two different QBs have shown the same problem on the same network, establishing that you have a working one on a different network would be my next step. 

Yes your approach is the correct one in my opinion.. and by the way unless you really know what you are doing and have the right diagnostic equipment for when you need it, I would ALWAYS recommend you USE your ISP provided router, or your ISP recommended alternative .. certainly with i larger ISPs.. if neccessaery change ISPs.  The BT home hub for example is quite an advanced device that is designed to correctly manage the various BT services you might use like BT Vision as well as providing key ISP diagnostic information that can monitor your connection, and BT offer (or did) for consumer use (through their shop)  Draytek routers for those that really need to use alternate technology. Lots of general third party off the shelf  broadband routers could provide a lesser service

Yes, as has been suggested,  testing the Qb on another network is possibly a worthwhile exercise...

I will hopefully be able to do so in the next couple of days 

Do you have 2 LANs? The IP adress is 192.168.1.xxx - is your ipad and other devices operating on the same range?

secondly, i think normally you need some meters distance from the wifi point to QB to ensure network access, maybe 1 meter is too close for qb to connect well

did you try to connect it directly to the HH router/modem via ethernet and not the access point?

hope you will get it to work

Br Lars

Yes, both operating on same range, the Qb was a few meters away but moved it to hardwire, and it is connected direct to modem.

Decided to box up the Qb......... but then decided to just see if it would work one last time?

Bizarrely..... it switched on fine..... its only been two days but it’s still working......?????

It knows....

It’s gone again......

wenger2015 posted:

It’s gone again......

Try a different network.
(Neighbour's etc)