Qb needs dropping out of the window?

Posted by: wenger2015 on 01 December 2018

I bought the Qb about a year ago....all good for about 10 minutes?? Ok slight exaggeration but you get the drift...

More often then not, I open the Apple iPad an access the Naim app only to see ‘room can not be found ‘ ...... 

My dear wife has given up on it completely and gone back to the trusted and proven Roberts Radio.

About 3 weeks ago, the Qb gave up the ghost.... tried everything to make it work....but  nothing worked.

Spoke to my dealer, who requested I send it back...

A couple of days ago a brand new Qb arrived.... 

setting up should take about 5 minutes....???

An hour later after numerous attempts with ‘room  cannot be found ‘ .... eventually success... it’s up an running...... 

Next day..... it’s back too ‘room cannot be found ‘

turn off an on, reboot, check for any software upgrades  ect ect .... it’s still ‘room cannot be found ‘

Saturday morning, it’s still ‘room cannot be found’..

Do I pack it up before throwing out of the window or throw it out as it is?....

Posted on: 05 December 2018 by Gavin B

iRadio drop outs on our kitchen Qb have been all but eliminated by hard-wiring to an Apple Airport Express.

Posted on: 05 December 2018 by wenger2015

Any recommendations for an outdoor Ethernet cable?

Need about 10 mtrs? 

 

Posted on: 05 December 2018 by ChrisSU
wenger2015 posted:

Any recommendations for an outdoor Ethernet cable?

Need about 10 mtrs? 

 

Only Chord Music is capable of withstanding the vagaries of British weather. 

Posted on: 05 December 2018 by blythe
wenger2015 posted:

Any recommendations for an outdoor Ethernet cable?

Need about 10 mtrs? 

 

Any CAT6 cable, if you're able to terminate it yourself, otherwise just go for a decent quality ready made ethernet cable.
An audiophile cable will not make any difference nor is it necessary for a Muso QB.
(Arguably it wouldn't make any difference to any other audio equipment either).
If it will be truly running outdoors, run it through a conduit of some description to protect it from accidents, weather, sun degredation etc.

Posted on: 05 December 2018 by David Hendon

If it is reasonably well protected anyway then you don’t need to bother with a conduit or even to use outdoor cable. I have had a cable running along an outside wall down the side of the house,where there is no reason for people to go and it’s well screened from direct sunlight, for several years. It’s just tacked in place with normal cable clips. But you can buy a  terminated length of outdoor Ethernet cable on eBay for nearly nothing if you prefer.

best

David

Posted on: 06 December 2018 by Simon-in-Suffolk
wenger2015 posted:

Any recommendations for an outdoor Ethernet cable?

Need about 10 mtrs? 

Hi yes, for Ethernet external when attached to a wall you need a cable with PE (polyethylene) outer insulation.. you typically see external grade Ethernet cable as PE or HDPE (high density PE) for such applications. It’s readily available from regular IT wholesalers/merchants/retailers and IT cable providers for precisely this use. The PE provides the necessary moisture protection that can otherwise degrade the cable over a few years causing transmission errors or in extreme cases  failure ... certainly required for British climates.

If running on the ground or more exposed locations then you can use armoured Ethernet cable, again readily available, but more expensive, and possibly not required for your need here

Posted on: 06 December 2018 by wenger2015

 

Many Thanks for the recommendations....

 

Posted on: 06 December 2018 by ChrisSU

I would consider using armoured cable if there’s any chance of damage from passing people/rodents etc. or run it in conduit. The steel reinforcement will make it a bit more awkward to work with though. Otherwise, regular exterior grade would do  

Also, as the cable will presumably run through your walls at each end, UK building regs require you to use a ‘low smoke’ cable (usually labelled LSZH, LSOH or similar). 

Posted on: 07 December 2018 by LarsDK

Is the extender connecting to your ISP modem, or to a separate router eg airport extreme that sets up your wifi?

i had this and due to double NAT problem, ie two devices given a ip adress range, it exactly impacted radio and external streaming. 

I now setup my wifi router in bridge mode to my isp modem and all works flawlessly also w wifi (we too have oak floors so no cable option)

Posted on: 07 December 2018 by LarsDK

To be clear - this fix worked both for our QB and ND555...

Posted on: 07 December 2018 by wenger2015
LarsDK posted:

To be clear - this fix worked both for our QB and ND555...

Not sure if that’s part cause of the problem or not, but will check it out...

Posted on: 07 December 2018 by LarsDK

Hi Wenger, do you have a setup with a ISP modem and then a separate router that sets up the wifi? Br Lars

Posted on: 07 December 2018 by LarsDK

The thing with double NAT is that browsing and speed is not necessarily impacted, but the QoS protocols that protect timesensitive use cases apparently suffer from it. My radio was dropping often for instance. Br Lars

Posted on: 07 December 2018 by wenger2015
LarsDK posted:

Hi Wenger, do you have a setup with a ISP modem and then a separate router that sets up the wifi? Br Lars

Just the BT Router..

Posted on: 08 December 2018 by Simon-in-Suffolk

I have a new Qb, and I have been streaming wirelessly lossless, and sending Qobuz via AirPlay and yet to hear a glitch or a stutter... works wonderfully and sounds rather good as well.

Use Ethernet connected cooperating Wifi access points. 

Posted on: 09 December 2018 by wenger2015
Simon-in-Suffolk posted:

I have a new Qb, and I have been streaming wirelessly lossless, and sending Qobuz via AirPlay and yet to hear a glitch or a stutter... works wonderfully and sounds rather good as well.

Use Ethernet connected cooperating Wifi access points. 

That’s good to hear.. they are impressive boxes when they work 

Posted on: 09 December 2018 by Simon-in-Suffolk

Indeed, certainly sound better when you are further away.. up very close they sound a bit heavy.. further away they become surprisingly balanced...

Posted on: 09 December 2018 by David Hendon
Simon-in-Suffolk posted:

Indeed, certainly sound better when you are further away.. up very close they sound a bit heavy.. further away they become surprisingly balanced...

I find that making sure the loudness is off and the room proximity set to “close to wall” and then ensuring the Qb isn’t close to a wall sorts out the heavy sound.

best

David

Posted on: 09 December 2018 by Simon-in-Suffolk

Yep.. I do the same... I can’t think of many times you would use the loudness unless on very quietly. 

Posted on: 09 December 2018 by JazzDocNaim

I share your pain Wenger2015. All that money on equipment and the whole thing is ruined by the fact that one's digital source component is unable to establish a stable connection to the router. I use a computer audio setup and establishing a stable Wi-Fi connection proved to be an absolute pain. I'm aware that in the UK Doctor Who, in his David Tennant persona, will tell you how wonderful Wi-Fi is. It isn't! The best way to connect one component to another is with a piece of wire. Someone suggested that I get one of these:

https://tinyurl.com/y9r46zrx

I figured that for less than £20 it had to be worth a try so I bought one and it has solved my connectivity problems. For sure, it's not as stable as using an Ethernet cable but I wireless control of my computer audio setup using a Samsung Galaxy tablet.   Might be worth a try for you.

Posted on: 09 December 2018 by Peakman

My findings too, but I wish there was a setting to reduce the bass heaviness when the Qb was positioned close to a wall.

Roger

Posted on: 09 December 2018 by Guinnless
Peakman posted:

My findings too, but I wish there was a setting to reduce the bass heaviness when the Qb was positioned close to a wall.

Roger

There are two "distance to wall" settings.

Posted on: 10 December 2018 by Richard Dane

Peakman, as Guninless says above, there's the distance to wall setting that either boosts or cuts bass depending on how close the rear of the Mu-So is to the wall.  Also, check the settings and make sure that loudness is switched off. In my experience it's worthwhile experimenting a bit with the actual  distance to wall as a cm or two can make a surprisingly big difference to the overall sound - much like a regular loudspeaker.

Posted on: 10 December 2018 by Simon-in-Suffolk

I agree about experimenting.. I found a large alcove to put my Qb in, and the bass heaviness disappears (with loudness off).. kind of counterintuitive  with respect to alcove and bass heaviness, but works a dream.. comments from some (younger) guests over weekend who are into standalone powered speakers, on how good it sounds..

Posted on: 10 December 2018 by Peakman
Richard Dane posted:

Peakman, as Guninless says above, there's the distance to wall setting that either boosts or cuts bass depending on how close the rear of the Mu-So is to the wall.  Also, check the settings and make sure that loudness is switched off. In my experience it's worthwhile experimenting a bit with the actual  distance to wall as a cm or two can make a surprisingly big difference to the overall sound - much like a regular loudspeaker.

Sorry Richard, I was responding to the points made by David (and Simon) and did not notice until too late to edit that JazzDocNaim's post had come in between.  I am well aware of the distance setting, indeed my Qb is set for "close to the wall" but actually sitting, slightly exposed to passing traffic, on a peninsular unit in the kitchen.  I find it too bass heavy (for my taste) close to a wall even with distance set to close.  What I would like is an "even closer to the wall" setting which would give a bit of extra flexibility in placement without incurring any bass heaviness.

Roger