Qb needs dropping out of the window?

Posted by: wenger2015 on 01 December 2018

I bought the Qb about a year ago....all good for about 10 minutes?? Ok slight exaggeration but you get the drift...

More often then not, I open the Apple iPad an access the Naim app only to see Ďroom can not be found Ď ...... 

My dear wife has given up on it completely and gone back to the trusted and proven Roberts Radio.

About 3 weeks ago, the Qb gave up the ghost.... tried everything to make it work....but  nothing worked.

Spoke to my dealer, who requested I send it back...

A couple of days ago a brand new Qb arrived.... 

setting up should take about 5 minutes....???

An hour later after numerous attempts with Ďroom  cannot be found Ď .... eventually success... itís up an running...... 

Next day..... itís back too Ďroom cannot be found Ď

turn off an on, reboot, check for any software upgrades  ect ect .... itís still Ďroom cannot be found Ď

Saturday morning, itís still Ďroom cannot be foundí..

Do I pack it up before throwing out of the window or throw it out as it is?....

Posted on: 01 December 2018 by SongStream

It's always best to throw annoying electronics at the concrete without packaging.  That way you should be able to see them fly apart, which can be very thirst quenching. 

Posted on: 01 December 2018 by Super

I've had this a few times lately with muso, but when i went back to it later it was fine. I have no idea why it's doing that, temperamental or what ? 

Posted on: 01 December 2018 by wenger2015

Has to be the 38th attempt....????

Posted on: 01 December 2018 by The Strat (Fender)

If you experienced the problem with 2 Qbs, I would suggest you might have a network issue?

Had mine for 10 months now, barring the odd BBC drop out itís been spot on. 

Regards,

Lindsay

Posted on: 01 December 2018 by hungryhalibut

Assuming itís being used wireless, try putting it right next to your wireless router. Assuming that works, youíll need to run a wire to the chosen location. 

Posted on: 01 December 2018 by wenger2015

Once connected via cable....itís back working....

its very impractical and unsightly to have to use a cable ...?

Posted on: 01 December 2018 by hungryhalibut

Thatís why we have carpets... There is always a way. 

Posted on: 01 December 2018 by wenger2015
hungryhalibut posted:

Thatís why we have carpets... There is always a way. 

We have oak flooring...

Posted on: 01 December 2018 by Johnell

Definitely sounds like a network issue.  Connecting to my 172 was flaky over wireless but an ethernet cable cured the problem. 

Edit: Our posts crossed.  If the cable is impractical can you try a wireless repeater close to the Atom?

Posted on: 01 December 2018 by wenger2015
Johnell posted:

Definitely sounds like a network issue.  Connecting to my 172 was flaky over wireless but an ethernet cable cured the problem. 

Edit: Our posts crossed.  If the cable is impractical can you try a wireless repeater close to the Atom?

I am using a wireless repeater... 

the Qb is only about 15ft away from router..

the only solution I think, would be to send a cable through wall and back in.... 

the other problem is no ports available on the router?

Posted on: 01 December 2018 by Bart

Ports are added by using a little switch - easy solution there.

Is the Qb near the ROUTER or the REPEATER.  Repeaters are notoriously iffy in some applications.

Posted on: 01 December 2018 by wenger2015
Bart posted:

Ports are added by using a little switch - easy solution there.

Is the Qb near the ROUTER or the REPEATER.  Repeaters are notoriously iffy in some applications.

The repeater is just a couple of feet away from Qb..

Posted on: 01 December 2018 by feeling_zen

Sadly wireless networks are difficult for the average person to troubleshoot and are less than reliable for 101 different reasons. There is a tendency to think if you have a rock solid wireless experience (and it certainly can be reliable if the stars are aligned), that it is because you have done it right whilst others have done it wrong. The truth is, you can do everything right but there are just some limitations imposed by circumstance (the building you are in, other sources of RF like microwaves and older digital phones, how densely populated your immediate area is - my mobiles devices have been known to detect 64 wifi networks with moderate to high signal strength at home before) that will just confound your efforts.

The most aggravating pattern being that connectivity fails for one device and seems to work flawlessly for everything else. But I assure you, Naim products are not the only ones to suffer.

We have about 15 wireless devices at home. Anything that can be wired up is, but tablets and phones and stuff accumulate. A couple months ago, my wife's iPad refused to connect. No matter what we did, it claimed that the router rejected the password. As the resident IT person at home, I got the blame. She wanted to sling it out the window. The settings were correct. The other devices, including other iPads worked fine. The log on the router showed no connection attempts at all. 

The problem them intermittently fixed itself a month ago and then recently completely stabilised. Now, it could just as easily have been any other device in the home but the problem picked out that one item. Throughout all this it was fine with other networks out of the home. To top it off, I have the tools, training and knowledge to analyse the issue deeper and it is often what I do all day in my day job anyway but with a bunch of kids and operating in an already sleep deprived state, I could not be arsed. The average Joe stands no chance.

I had another device that would lose signal and report that no networks were available for a variable 20-40 minute period every night for some time between 11pm and 1am which I also never got to the bottom of.

For everything that matters go wired. Even with a wired network, there are enough things to muck up without bringing wifi protocols into the mix.

 

Posted on: 01 December 2018 by Popeye

Are you setup for a refreshing IP address, no static?

Posted on: 01 December 2018 by wenger2015
feeling_zen posted:

Sadly wireless networks are difficult for the average person to troubleshoot and are less than reliable for 101 different reasons. There is a tendency to think if you have a rock solid wireless experience (and it certainly can be reliable if the stars are aligned), that it is because you have done it right whilst others have done it wrong. The truth is, you can do everything right but there are just some limitations imposed by circumstance (the building you are in, other sources of RF like microwaves and older digital phones, how densely populated your immediate area is - my mobiles devices have been known to detect 64 wifi networks with moderate to high signal strength at home before) that will just confound your efforts.

The most aggravating pattern being that connectivity fails for one device and seems to work flawlessly for everything else. But I assure you, Naim products are not the only ones to suffer.

We have about 15 wireless devices at home. Anything that can be wired up is, but tablets and phones and stuff accumulate. A couple months ago, my wife's iPad refused to connect. No matter what we did, it claimed that the router rejected the password. As the resident IT person at home, I got the blame. She wanted to sling it out the window. The settings were correct. The other devices, including other iPads worked fine. The log on the router showed no connection attempts at all. 

The problem them intermittently fixed itself a month ago and then recently completely stabilised. Now, it could just as easily have been any other device in the home but the problem picked out that one item. Throughout all this it was fine with other networks out of the home. To top it off, I have the tools, training and knowledge to analyse the issue deeper and it is often what I do all day in my day job anyway but with a bunch of kids and operating in an already sleep deprived state, I could not be arsed. The average Joe stands no chance.

I had another device that would lose signal and report that no networks were available for a variable 20-40 minute period every night for some time between 11pm and 1am which I also never got to the bottom of.

For everything that matters go wired. Even with a wired network, there are enough things to muck up without bringing wifi protocols into the mix.

 

I am definitely not an expert.... but I stubbornly like to try and work things out...

I feel somewhat reassured after reading your post...

So thank you, your comments our much appreciated 

Posted on: 01 December 2018 by Jonn

The problem is using a wireless repeater to connect. The solution Is to connect directly to a WiFi router or as has been suggested, a wired connection.

Posted on: 01 December 2018 by wenger2015
Popeye posted:

Are you setup for a refreshing IP address, no static?

Re-inputting the ip address is an option I declined to try... as the naim app was identifying my WiFi as being connected... 

assumming I have understood your question correctly 

Posted on: 01 December 2018 by Willy

Need one of these in the attic, and of course the associated cabling.

Willy.

Posted on: 01 December 2018 by hungryhalibut

You can set your router to dish out IP addresses, or you can fix them. The former is called DHCP (Google it) and is the standard setting, and what you should use unless you know how to fix the addresses manually, which I imagine you donít. So donít worry. Under DHCP, addresses will change from time to time, but it doesnít matter. 

Wireless extenders can be a nuisance, as while they extend the range they reduce the signal strength. For the Qb, a wire is the best way to get it working reliably, as you have found. 

Posted on: 01 December 2018 by wenger2015
Willy posted:

Need one of these in the attic, and of course the associated cabling.

Willy.

Please explain more..... it may prevent me from having one of those Ďouter body experiencesí ...

Posted on: 01 December 2018 by ursus262

I use a wi fi bridge to connect my Uniti to the network via a wired connection.  As I indicated in a previous post, it is notoriously unreliable.  It can go for days without any bother, then fail twice within one day.  I've never been able to work it out.  I'm considering a wired connection throughout the house.

Posted on: 01 December 2018 by Richard Dane

Wenger, it sounds like you have wireless network issues.  I've moved this to the Streaming Audio room for you.

FWIW, I had terrible network problems and blamed all the wrong stuff.  In the end I bit the bullet and bought an Airport extreme and Airport expresses as wireless bridges and things have been much, much more reliable ever since.

Posted on: 01 December 2018 by Guinnless

Wireless Repeaters/Extenders are as much use as an ashtray on a motorbike. This is why you are having problems. Chuck it in the wheelie bin.

I have a single network cable running from the BT Hub upstairs into a "Network Switch" hidden from sight in the living room. This switch has 8 ports for my streamer, TV etc  I also have a WAP (Wireless access point) that my Qb connects to. Works perfectly every time, played two albums this morning glitch free.

A Netgear GS108 switch will should give you enough ports to have the Qb wired.  If you want wireless you'll need a WAP - again a Netgear should be fine.

You could also have your ISP move the router/incoming connection to a more suitable place.  Both BT and Virgin will do this, for a fee obviously.

Posted on: 01 December 2018 by wenger2015
Richard Dane posted:

Wenger, it sounds like you have wireless network issues.  I've moved this to the Streaming Audio room for you.

FWIW, I had terrible network problems and blamed all the wrong stuff.  In the end I bit the bullet and bought an Airport extreme and Airport expresses as wireless bridges and things have been much, much more reliable ever since.

Interestingly my WiFi signal is the best itís ever been? 

Which makes it all the more frustrating...

Posted on: 01 December 2018 by Simon-in-Suffolk
ursus262 posted:

I use a wi fi bridge to connect my Uniti to the network via a wired connection.  As I indicated in a previous post, it is notoriously unreliable.  It can go for days without any bother, then fail twice within one day.  I've never been able to work it out.  I'm considering a wired connection throughout the house.

This is SOOO not a good idea... it really is frakensteining things.. use either Wifi or Ethernet, but donít kludge them together using an Ethernet connection to the streamer and then using a Wifi link some where in the connection back to the router or the media server/NAS.

Naim optimise itís parameters depending on whether Ethernet or Wifi... by doing this as you describe you have tricked the streamer into Ethernet dynamics, but actually giving it the dynamics of Wifi..this WILL not be reliable and dropouts and disconnections will be highly likely... though not assured of course.

If you do need to use a Wifi link in this way you SHOULD configure a dedicated point to point Ad-Hoc Wifi link using two dedicated standalone Wifi access points.. but most consumer equipment doesnít offer this functionality.

I do think so many issues are caused by in appropriate connecting bits of consumer network equipment together without really understanding the impact... others include Wifi extenders, fibre media converters on Ethernet segments, and home hub powerline adapters etc... no wonder some of our performance Naim equipment struggles in such circumstances... itís kind of like feeding a badly scratched  CD into a CDP and wondering why the CD sometimes skips or stops altogether... but yes sometimes you may get lucky and it will play through.....